Chewy is looking for an Associate Director, HR Business Partner Manager at our Jessup, PA fulfillment center. This position is responsible for providing the full scope of HR advice, mentorship, and support across a non-union FC population at this site. This role is responsible for and leads a Fulfillment Center Human Resources department and is the site HR lead.
What you'll do:
- Partner with FC LT to plan and implement strategies to ensure maximum TM engagement.
- Provide leadership and expertise for Human Resource (HR) functions including all aspects of; professional relations, hourly relations, employee benefits, compensation, employee involvement, practices, training, organizational change, and development and communications.
- Lead team responsible for performance management, employee engagement and talent development.
- Assist management staff in resolution of issues and concerns.
- Assists with training as needed by training team; owns orientation and onboarding.
- Facilitate compensation programs. Implement compensation plans supported by the research of local market data for positions, evaluate job levels to ensure compensation programs remain competitive.
- Coordinate workers compensation program: investigate all injuries, first aid and near misses, and work with plant management to reduce all three.
- Recommend/coordinate discipline when warranted. Assist supervisors/fulfillment center management with disciplinary issues.
- Handle benefits administration.
- Develop/update job descriptions, rules, procedures and policies.
- Establish a culture that is based on Chewy's Operating Principles
- Participate in facility safety and meetings, including, but not limited to, safety committee meetings and accident investigations.
What you'll need:
- BA/BS required (Business Administration, Human Resources or related study preferred. Experience in a similar warehouse environment or a combination of education-training and experience will be considered.
- 5-7+ years in an HR partnership role ideally within a fulfillment or distribution center or fast-paced work environment with demonstrable track record of success.
- 2-3+ years' experience leading a HR Team.
- Proven track record of strategic partnerships which improve the HR experience.
- Excellent written, verbal, public presentation /communication skills and strong interpersonal skills required.
- Able to work effectively with a variety of personnel.
- Strong employee relations background.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Skills Required
- BA/BS required in Business Administration, Human Resources, or related field
- 5-7+ years in HR partnership role in fulfillment or distribution center
- 2-3+ years leading an HR team
- Strong employee relations background
- Excellent communication skills
What the Team is Saying
What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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