Build the future of the AI Data Cloud. Join the Snowflake team.
IN THIS ROLE YOU WILL GET TO:
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Engage with newly signed customers with a quick start outreach in the first 90 days
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Set objectives, get customer dedication, track activities, and generate relevant documentation
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Be accountable for documenting onboarding activities in tools like Salesforce
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Collaborate with account teams to highlight risks and engage appropriate cross functional resources (i.e. professional services, partners, technical support).
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Answer technical questions from customers regarding our technology, capabilities, solutions and applications and clearly explain our technology and product positioning to both business and technical users.
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Identify gaps and enablement assistance to customer's technical users
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Be able to engage partners at opportune time for strategic SOW
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Orchestrate Snowflake’s internal programs and resources to support the customer’s onboarding journey
MINDSET ATTRIBUTES:
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Demonstrate connectedness and contribute to a supportive work environment
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Be responsible for your own development, seek feedback from others, and continually build your organizational, support process, and product knowledge
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Identify recurring or systemic problems, and suggest ways we might continuously improve
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Identify patterns in customer questions and find opportunities to automate outreach
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Provide sentiment analysis and success planning
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Manage a customer portfolio where you will create and implement various strategies to increase usage, adoption and growth of the platform measured via customer retention and growth.
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Promote self-sufficiency through the creation and sharing of knowledge through multiple mediums and channels
ON DAY ONE WE WILL EXPECT YOU TO HAVE :
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Project Management skills to be able to track, manage and drive customers to agreed upon timeline with the agreed upon resources
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Understanding and experience with data architecture, data analytics and cloud technology
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Hands on experience with SQL required
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Experience working with database technology (e.g. Snowflake, Databricks, Redshift, Azure SQL, BigQuery) and scripting languages (E.G. Python)
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Experience working with Cloud technologies (AWS, Azure, Google Cloud)
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Ability to solve customer specific business problems and apply Snowflake’s solutions
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Ability to handle multiple projects simultaneously
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Customer facing skills to effectively communicate our vision to a wide variety of technical and executive audiences
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University degree in computer science, engineering, mathematics or related fields, or equivalent experience.
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SnowPro Core certification a plus
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Understanding of Data Science concepts a plus
Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.
Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
How do you want to make your impact?
For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com
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What We Do
Snowflake powers the end-to-end data lifecycle – from ingesting and processing data to analyzing and modeling it, to building and sharing data and AI applications – helping engineers, analysts, and leaders innovate faster and achieve more with their data.
We're on a mission to empower every enterprise to achieve its full potential through data and AI.
Why Work With Us
Snowflake is where data does more, and so do you. More innovating, more growing, and more collaborating. Here, you’ll find the sweet spot between building big and moving fast, in technology and your career.
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