Activation & Change Analyst

Company:Mercer

Description:

We are seeking an Activation & Change Analyst. You will be joining us in building Oliver Wyman’s new hub in Lisbon.

This is a hybrid role that has a requirement of working at least three days a week in the office.

As part of its continued evolution, Oliver Wyman is delivering a multi-year, firmwide transformation to embed advanced digital and technology-enabled capabilities into how the firm operates and delivers value. This enterprise-wide initiative spans product development, technology convergence, activation and change, communications, and regional execution across teams and geographies.

We are seeking an Activation & Change Analyst to support the day-to-day execution of global change and adoption efforts within this major transformation.

Working closely with the Activation & Change Manager and senior program leadership, you will play a key role in ensuring that new tools, workflows, and capabilities are effectively introduced, communicated, and embedded into day-to-day ways of working across consulting and support populations.

This role requires strong analytical capability, attention to detail, and the ability to translate product and program inputs into clear, practical activation materials and plans. You will operate with a high degree of ownership, coordinating across stakeholders, tracking adoption activities, and ensuring follow-through across regions and teams.

In a typical week, you might consolidate regional activation updates into a clear adoption dashboard, prepare materials to support a product launch, track engagement metrics, or coordinate follow-ups to ensure agreed actions are progressing. This role offers exposure to a fast-evolving, enterprise-scale transformation and close collaboration with senior stakeholders across product, program, communications, and regional teams.

We will count on you to:

• Support the execution of activation and change plans aligned with product releases and major transformation milestones

• Track activation waves, milestones, and regional rollout activities, ensuring visibility on progress, risks, and dependencies

• Consolidate inputs from product, communications, and regional teams into clear, integrated views of adoption status

• Prepare leadership-ready materials (e.g., adoption dashboards, updates, briefing packs), translating operational detail into implications and actions

• Coordinate closely with regional stakeholders to ensure alignment on timing, messaging, and readiness

• Track engagement and adoption metrics, identifying trends and surfacing insights to improve effectiveness

• Follow up on actions and decisions from activation forums, ensuring accountability and momentum

• Contribute to the continuous improvement of activation processes, playbooks, and tools

Experience Required:

• 3+ years of experience in change, transformation, consulting, project support, or analytical roles

• Experience supporting rollout, enablement, or adoption initiatives in complex organizations is preferred

• Strong analytical and organizational skills, with the ability to structure information clearly and manage multiple workstreams in parallel

• Advanced proficiency in PowerPoint and Excel; comfort working with trackers, dashboards, and collaboration tools

• Experience working across multiple stakeholders and teams is preferred

Skills and Attributes:

Below are four skills that are critical to success as an Activation & Change Analyst in Oliver Wyman.

Execution discipline and attention to detail

• Strong ability to manage timelines, track actions, and maintain high-quality materials in a fast-moving environment. Ensures activation plans, updates, and outputs are accurate, consistent, and reliable

Analytical synthesis and adoption insight

• Ability to synthesize inputs from product, regional, and communications teams into clear, actionable insights. Comfortable working with engagement and adoption data to identify patterns and improvement opportunities

Stakeholder coordination

• Experience coordinating across functions and levels of seniority, following up on actions, resolving issues pragmatically, and maintaining momentum without direct line authority

Comfort operating in ambiguity

• Ability to work effectively in environments where priorities evolve and information may be incomplete, while maintaining structure, clarity, and adaptability. Strong digital fluency and openness to learning new tools and approaches

• Fluency in business English (written and verbal), familiarity with common project-execution tools (e.g. survey or facilitation tools), and general consulting skills are baseline expectations at Oliver Wyman and will be assessed through interviews.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

• As of November 7, 2024, the Business Group Global Boilerplate Language, Country Specific Regulatory Language (Ex. US EEO Statement) OR Global Diversity Statement, and Global Hybrid Work Policy Statement have been automated except for:

• Marsh McLennan Agency

• Mercer Marsh Benefits

Oliver Wyman is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow us on LinkedIn and X. 

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.