Matrix is seeking a skilled and proactive Actimize Support Engineer with deep expertise in Anti-Money Laundering (AML) systems. This role involves supporting mission-critical applications such as Actimize SAM, CDD, and ActOne, ensuring system stability, performance, and compliance across infrastructure and data layers.
Key Responsibilities
🔧 Application Support
- Provide L1–L3 support for Actimize platforms (SAM, CDD, ActOne).
- Monitor system health, jobs, and alerts; resolve performance and application errors.
- Coordinate with vendors for patches, hotfixes, deployments, and escalations.
🖥️ Infrastructure & IT Operations
- Manage Windows/Linux servers, including patching, upgrades, and hardening.
- Support deployments, environment refreshes, and troubleshooting with IT teams.
- Ensure availability of compute, storage, and network resources.
🔐 Security & Compliance
- Apply OS, DB, and middleware patches; remediate vulnerabilities in collaboration with InfoSec.
- Manage password rotation and enforce security controls.
- Ensure compliance with internal audit and external regulatory standards.
🗃️ Database & Data Support
- Collaborate with DBAs for performance tuning, backup/restore, and data refreshes.
- Troubleshoot ETL/data load issues and support reconciliation across systems.
🤝 Vendor & Integration Management
- Work with Actimize and third-party vendors on deployments and issue resolution.
- Troubleshoot integration and data feed problems across platforms.
📊 Monitoring & Incident Management
- Proactively monitor logs, jobs, and system alerts.
- Manage incidents via ticketing systems; perform root cause analysis and implement permanent fixes.
📋 Governance & Reporting
- Maintain detailed runbooks and a centralized knowledge base.
- Generate regular SLA, performance, and incident reports.
- Participate in CAB/change management processes.
Qualifications
- 5+ years of experience in application support, preferably in AML or financial services.
- Hands-on experience with Actimize SAM, CDD, ActOne modules.
- Strong knowledge of Windows/Linux server environments, SQL, and ETL processes.
- Familiarity with InfoSec practices and compliance frameworks.
- Excellent troubleshooting, documentation, and communication skills.
Requirements
None
Top Skills
What We Do
Matrix Global Services is an award-winning Insurance and Financial Advisory.
Matrix delivers a unique portfolio of Insurance products and services that enable investors to access finance and to de-risk and enhance the security of their investments, through the application of proprietary insurance solutions that adjust and reduce risk.
Matrix is an outcome led, insurance market solutions provider, the solutions that we create and deploy, credit enhance all types of complex transactions, enabling the efficient flow of global capital.
The Matrix team possess an in-depth knowledge of, and strong and established connections to, the global markets for Insurance & (re)Insurance; we blend these capabilities with Financial and Capital Markets expertise, to assist our international clients with navigating complexity and opportunity.
Within the M&A community, our specialists provide independent Insurance Due Diligence, insurance programme design and reconstruction, W&I Insurance and supporting transactional solutions that provide our M&A clients with assurance whilst also adding tangible value within the investment life cycle
