Lead a Team That Changes Lives
We’re seeking a dynamic, mission-driven leader to oversee our Assertive Community Treatment (ACT) team—an evidence-based program supporting individuals with serious mental illness in the community.
As an ACT Program Manager, you’ll guide a multidisciplinary team delivering high-impact, community-based care that reduces hospitalizations and helps people build stable, independent lives.
This role is ideal for a leader who thrives in fast-paced environments, values teamwork, and is passionate about improving systems of care.
POSITION OVERVIEW
Oversee Assertive Community Treatment Team Services that provide advocacy, service coordination, resource procurement, counseling, and support for clients in the program. Ensure high quality and high fidelity ACT services are provided to all clients. Responsible for hiring, supervising and training ACT personnel in addition to the overall management, evaluation, and budget of ACT programs.
REPORTING STRUCTURE
Reporting to this position are: Psychiatrist, Psychiatric Nurse, Case Manager, Mental Health Professional, Vocational Specialist, Housing Specialist, Addictions Counselor, and Peer Support Specialist.
SPECIFIC RESPONSIBILITIES
- Hire, supervise, and train staff members; perform evaluations and initiate disciplinary actions as required.
- Direct the day to day clinical operations of the team including scheduling and adherence to agency policies. Lead the morning meetings and the weekly clinical review meeting to assure all clients’ needs are being attained. Evaluate the status of clients and assure that intensity of contact matches the client needs.
- Direct and coordinate the admission and discharge process of clients on and off the team. Assign clients to individual team members for primary responsibility. Monitor and coordinate the referral, intake, and orientation processes for new clients.
- Provide clinical supervision of staff and weekly individual supervision of all staff.
- Review the quantity and quality of services provided and documentation generated by the staff.
- Perform crisis intervention and assistance as necessary.
- Conduct regularly scheduled staff meetings to address concerns.
- Ensure that documentation contained in client records meets accreditation requirements outlined by regulatory agencies.
- Collaborate with the Core Service Agency and other community service organizations to promote the Agency’s mission and procure resources.
- Communicate with other community agencies in regards to clients concerns or needs; schedule and/or attend community meetings as required.
- Assure that all documentation in charts is being delivered and compliant with all necessary regulations and requirements.
- Monitor medication and health concerns for all clients in the ACT program.
- Monitor the budget as well as billing and grant expenditures for the program.
- Become an expert of the ACT philosophy and follow and maintain high fidelity to the ACT Model of Care.
- Assure the quality of services matches high fidelity of the ACT Model of Care.
- Assure on call duty with on site response occurs on nights and weekends.
- Assure that the ACT Office is operating efficiently and is clean and maintained.
- Develop departmental policies as required.
PRINCIPAL ACCOUNTABILITIES
Staff supervision and development
Ensure client documentation satisfies regulatory agencies requirements
Coordinate ACT services to provide quality services
Client well being (clinically and physically)
Outside agency participation as required
Program billing and budget management
EDUCATION, WORK EXPERIENCE AND JOB REQUIREMENTS
Education: Master’s Degree in Social Work, Psychology, Counseling, Nursing, or related field.
Skill Requirement: At least three years' experience working with adults with chronic mental illness. License in a Mental Health Profession in the State of Maryland required. One to six months OJT required for efficient job performance.
Job Requirements: Excellent communication, problem solving and organizational skills.
At least two years of supervisory experience. Must have a valid driver’s license. Must have a clean driving record. Must have the ability to work independently with minimum supervision
COMMENTS
Must exhibit knowledge of mental health treatment.
NOTE: INFORMATION CONTAINED IN THIS DESCRIPTION IS A SUMMARY OF THE ASSIGNED DUTIES AND NOT INCLUSIVE OF ALL REQUIREMENTS THAT MAY BE ASSIGNED. ADDITIONAL DUTIES MAY BE ASSIGNED ON AN AS NEEDED BASIS
Skills Required
- Master's degree in social work, psychology, counseling, nursing, or a related field
- At least three years of experience working with adults with chronic mental illness
- License in a mental health profession in the State of Maryland
- At least two years of supervisory experience
- Valid driver's license
- Clean driving record
- Excellent communication, problem-solving, and organizational skills
- Ability to work independently with minimal supervision
- Knowledge of mental health treatment
- One to six months of on-the-job training
What We Do
People Encouraging People is a non-profit behavioral healthcare corporation dedicated to providing life-transforming rehabilitation and support services to people who are disabled or disadvantaged. PEP services are values-based and designed specifically for each individual’s challenges. PEP is committed to helping our clients become accepted and productive members of our community.
