HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
JOB DESCRIPTION:
Job Summary
As an Acquisition and Onboarding manager at HBX Group, you will convert qualified hotel leads into active partners by managing registration, connectivity, onboarding, and commercial activation through to their first booking. Working closely with hotels, chains, connectivity providers, and internal teams, you will ensure a seamless onboarding experience, high-quality setup, and successful launch while driving partner satisfaction and supporting HBX Group's growth.
Job Responsibilities
- Convert digitally registered leads by contacting potential hotel partners via phone and email, focusing on mid-level TTV opportunities
- Monitor and ensure completion of technical and commercial onboarding processes to achieve “Ready to Sell” and “First Booking” status
- Manage onboarding for strategic acquisitions from the Account Developer team and leads generated via HBX webforms (public and internal)
- Support hotels and chains in the ARI mapping process via channel managers or connectivity platforms (e.g., SynXis)
- Share extranet credentials and contract code details necessary for system setup
- Ensure completeness and accuracy of hotel content, including room names, descriptions, and images for proper client mapping
- Monitor the first 10 room nights to ensure correct system setup, payment functionality, and competitive pricing compliance
- Coordinate smooth handover to the commercial team with a structured plan, including key contacts, agreements, and potential challenges
- Promote a digital-first approach by encouraging use of automated tools for hotel acquisition and onboarding
Skillset and Experience required
- Bachelor’s degree in Hospitality, Tourism, or a related field
- Fluent in English & additional languages (e.g., Mandarin, Cantonese, Russian, German, French, Spanish).
- Experience in hotel distribution, OTA, travel tech, hospitality, or related industries preferred
- Background in onboarding, acquisition, sales support, or partner/account management is an advantage
- Strong understanding of hotel systems, channel managers, and ARI mapping processes
- Excellent communication and stakeholder management skills
- Comfortable with high-volume outreach (calls and emails)
- Ability to manage multiple tasks and projects in a fast-paced environment
- Proactive and solution-driven mindset with good problem-solving skills
- Familiarity with systems such as SynXis or similar connectivity tools is preferred
At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives, and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
Skills Required
- Bachelor’s degree in Hospitality, Tourism, or a related field
- Fluent English and an additional language such as Mandarin, Cantonese, Russian, German, French, or Spanish
- Experience in hotel distribution, OTA, travel technology, hospitality, or related industries
- Background in onboarding, acquisition, sales support, or partner/account management
- Strong understanding of hotel systems, channel managers, and ARI mapping processes
- Excellent communication and stakeholder management skills
- Comfort with high-volume phone and email outreach
- Ability to manage multiple tasks and projects in a fast-paced environment
- Proactive, solution-driven, and strong problem-solving mindset
- Familiarity with SynXis or similar connectivity tools
Hotelbeds Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hotelbeds and has not been reviewed or approved by Hotelbeds.
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Wellbeing & Lifestyle Benefits — Travel-industry perks such as employee travel discounts and family trip benefits are repeatedly highlighted as meaningful parts of the package. These perks are seen as distinctive add-ons that enhance overall compensation value.
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Flexible Benefits — Hybrid and remote options, including the ability to work from anywhere for a set period each year, are emphasized across company materials. This flexibility is portrayed as broadly available, strengthening work-life arrangements.
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Leave & Time Off Breadth — Paid time off is often described as decent or flexible, and some materials note extras like a day off during the birthday month. Such provisions contribute to a perception of supportive time-away policies.
Hotelbeds Insights
What We Do
Hotelbeds are global leaders in the TravelTech space, connecting and empowering businesses by facilitating bridges in the ever-changing and expanding travel ecosystem. Our cloud-based technology platforms offer fast and simple access to a global network of travel products, from accommodation to ancillaries and payments, while rich data and intelligence helps to generate demand. By operating exclusively in the B2B arena, we are uniquely placed to drive growth for our partners without competing for the end customer. Our teams of 3000+ experts on the ground provide local expertise and support to boost trading even further, even in the most hard-to-reach spaces. Our unique blend of technology, data and passionate people serves as a catalyst for B2B travel players aiming to unlock their full potential.
