We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
What you'll be doing
As the ACH Operations Manager, you’ll be at the heart of our operations—leading, inspiring, and developing a high-performing team dedicated to delivering exceptional service. You’ll leverage your expertise to motivate and mentor staff, foster innovation, and drive operational excellence.
You’ll oversee all aspects of ACH operations, from resource allocation and budgeting to process improvement and strategic initiatives. Your leadership will ensure seamless service delivery, resolve complex escalations, and champion a culture of continuous improvement.
At CIBC we enable the work environment most optimal for you to thrive in your role you’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 3 days per week on-site, while other days may be remote.
How you'll succeed
Lead & Inspire: Guide a team of four processing professionals, cultivating a collaborative and high-performance environment.
Drive Excellence: Manage scheduling, performance evaluations, and quality assurance to maintain outstanding productivity and service.
Build Partnerships: Forge strong relationships with key business partners across Treasury Management, Commercial Banking, Deposit Operations, AML, Internal Audit, and Risk & Governance.
Champion Training: Design and deliver industry-specific training and cross-training to mitigate key-person risk and enhance team capabilities.
Innovate & Improve: Identify and implement process improvements, increase STP rates, and reduce errors—all while maintaining robust risk and operational controls.
Strategic Planning: Contribute to long-term planning and the implementation of strategic initiatives that shape the future of our operations.
Compliance & Audit: Ensure adherence to policies, procedures, and banking regulations; participate in audit and compliance reviews.
Special Projects: Lead or contribute to special projects, coordinating efforts to achieve business objectives.
Operational Resilience: Develop and implement contingency plans to ensure operational continuity.
Who you are
ACH/Payment Systems Expert: Deep understanding of ACH processing and electronic payment platforms.
Regulatory Savvy: Knowledge of Nacha Operating Rules, banking laws, fraud prevention, and regulatory requirements.
Tech Proficiency: Skilled in financial software, Microsoft Office, and project management tools (e.g., Jira).
Accounting Acumen: Familiarity with accounting principles, financial transactions, and reconciliation.
Detail-Oriented: Meticulous in handling financial data and ensuring accuracy.
Problem Solver: Adept at resolving complex payment issues and driving process improvements.
Strong Communicator: Exceptional written and verbal skills for both technical and non-technical audiences.
Organized & Strategic: Effective at managing workflows, projects, and long-term planning.
Critical Thinker: Analytical mindset for evaluating processes and data.
Experienced Professional: 7+ years in ACH/Payments; credentials such as AAP, APRP, or CTP highly desirable. BA/BS degree required.
Why CIBC?
At CIBC, you’ll find a workplace that’s dynamic, supportive, and forward-thinking. We invest in your success, recognize your contributions, and offer opportunities to advance your career. If you’re ready to make a difference and thrive in a culture of excellence, we want to hear from you.
At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $110,000 - $125,000K for the Chicago, IL market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members.
This position does not offer visa sponsorship.
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What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
IL-70 W Madison St, 8th FlEmployment Type
RegularWeekly Hours
40Skills
Analytical Thinking, Business Operations, Mentoring Staff, Operations Management, Operations Support, People Management, Prioritization, Process Improvements, Resource AllocationTop Skills
What We Do
CIBC is here to help all our clients reach their goals. We know the importance of reliable financial products and services, and we’re dedicated to providing them in a way that lets you bank however you want, whenever you want. With innovative tools designed around your priorities and a team fully focused on your success, you’ll get the insights you need to get even closer to achieving your goals. This culture of innovation and shared values of trust, teamwork and accountability are why we’ve been named a top employer in Canada. They’re also why a career at CIBC is more than a job—it’s an opportunity to grow and work alongside some of the brightest in Canada. La Banque CIBC est là pour aider tous nos clients à atteindre leurs objectifs. Nous connaissons l'importance de produits et services financiers fiables, et nous nous engageons à les fournir d'une manière qui vous permette d'effectuer vos opérations bancaires comme vous le souhaitez, quand vous le souhaitez. Avec des outils innovants conçus autour de vos priorités et une équipe entièrement centrée sur votre réussite, vous obtiendrez les informations dont vous avez besoin pour vous rapprocher encore plus de vos objectifs. Cette culture de l'innovation et les valeurs partagées de confiance, de travail d'équipe et de responsabilité sont la raison pour laquelle nous avons été nommés l'un des meilleurs employeurs au Canada. C'est aussi pourquoi une carrière à la Banque CIBC est plus qu'un emploi : c'est une occasion de grandir et de travailler aux côtés de certaines des personnes plus brillantes au Canada
