We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
Position Title: ACH Digital Fraud Analyst
Location: In-office/Hybrid, Chicago, IL
Hours: 9:00am - 6:00pm
Position Overview:
The ACH Digital Fraud Analyst is dedicated to protecting CIBC and its clients from losses related to ACH (Automated Clearing House) fraud. This role is focused on monitoring inbound and outbound ACH payments across both commercial and retail accounts, with an emphasis on identifying, investigating, and mitigating all types of fraud—including Business Email Compromise (BEC), account takeover, and consumer scams. The Analyst plays a critical role in ensuring the integrity of client transactions by proactively detecting and responding to suspicious activity.
Key Responsibilities:
- Monitor inbound and outbound ACH transactions for commercial and retail accounts to detest and investigate suspicious or potentially fraudulent activity.
- Respond promptly to ACH fraud alerts, conducting detailed analysis to determine the legitimacy of flagged transactions.
- Prioritize alerts and assignments effectively in a high-volume environment, maintaining a strong focus on minimizing fraud losses and protecting the client experience.
- Identify Fraud Types; recognize and mitigate risks related to Business Email Compromise, account takeover, or payments related to consumer scams, while remaining vigilant for other emerging fraud schemes.
- Prepare thorough and accurate reports on fraud events, ensuring all findings are clearly documented in accordance with department standards.
- Communicate professionally with clients who may be victims or suspects in fraud cases, gathering necessary information and providing support as appropriate.
- Stay current on ACH fraud trends, scams, and best practices to proactively identify new risks and recommend enhancements to monitoring processes.
- Assist with other digital fraud monitoring and investigative tasks as needed, to include Wires, Online Account Opening, Zelle payments, and other transaction monitoring as assigned.
Core Capabilities:
- Demonstrated experience monitoring transaction activity, particularly ACH, for suspicious transactions.
- Strong analytical skills with the ability to identify patterns and anomalies in ACH transactions.
- Proven ability to investigate and assess fraud alerts, particularly related to BEC, account takeover, identity theft, and consumer scams.
- Excellent communication and interpersonal skills for interacting with clients and internal teams in sensitive situations.
- Critical thinking and sound judgment in making decisions under pressure.
Additional Desired Skills:
- Knowledge of NACHA rules, ACH network processing, and payment systems is an asset.
- Experience using fraud monitoring systems and alert management tools.
- Strong interpersonal and communication skills, with the ability to engage with individuals, ask insightful questions, and elicit relevant information during investigations.
- Ability to think critically and adapt questioning strategies in real-time to effectively gather facts and assess situations.
Minimum Qualifications:
- College degree or equivalent experience.
- 2–4 years of experience monitoring online and mobile banking applications for fraud.
At CIBC we enable the work environment most optimal for you to thrive in your role. In this hybrid role (3 days onsite in Chicago Downtown).
This position does not offer visa sponsorship.
At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $65,000.00 - $75,000.00 for the Chicago market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members.
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What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
IL-70 W Madison St, 8th FlEmployment Type
RegularWeekly Hours
40Skills
Analytical Thinking, Automated Clearing House (ACH), Automated Clearing House (ACH) Payments, Communication, Customer Experience (CX), Fraud Detection, Fraud Investigations, Fraud Mitigation, Fraud Monitoring, Fraud Operations, Investigating, Reporting and Analysis, TeamworkTop Skills
What We Do
CIBC is here to help all our clients reach their goals. We know the importance of reliable financial products and services, and we’re dedicated to providing them in a way that lets you bank however you want, whenever you want. With innovative tools designed around your priorities and a team fully focused on your success, you’ll get the insights you need to get even closer to achieving your goals. This culture of innovation and shared values of trust, teamwork and accountability are why we’ve been named a top employer in Canada. They’re also why a career at CIBC is more than a job—it’s an opportunity to grow and work alongside some of the brightest in Canada. La Banque CIBC est là pour aider tous nos clients à atteindre leurs objectifs. Nous connaissons l'importance de produits et services financiers fiables, et nous nous engageons à les fournir d'une manière qui vous permette d'effectuer vos opérations bancaires comme vous le souhaitez, quand vous le souhaitez. Avec des outils innovants conçus autour de vos priorités et une équipe entièrement centrée sur votre réussite, vous obtiendrez les informations dont vous avez besoin pour vous rapprocher encore plus de vos objectifs. Cette culture de l'innovation et les valeurs partagées de confiance, de travail d'équipe et de responsabilité sont la raison pour laquelle nous avons été nommés l'un des meilleurs employeurs au Canada. C'est aussi pourquoi une carrière à la Banque CIBC est plus qu'un emploi : c'est une occasion de grandir et de travailler aux côtés de certaines des personnes plus brillantes au Canada
