The Arrow Financial Corporation is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join Deposit Services team as:
ACH and Wire Specialist - Glens Falls
This opportunity may be perfect for you if you have experience in:
> Ability to prioritize to meet deadlines
> Outstanding Customer Service skills and Attention to Detail
> Basic knowledge of NACHA rules
ABOUT THIS POSITION
The ACH and Wire Specialist is responsible for processing, validating and reconciling electronic transactions. Responsibilities will also include reviewing, researching and resolving discrepancies in customer data. Provide service and support to customers using ACH and Wire transfer services in addition to other digital services. Provide support to branch network and assist manager with coordinating work tasks. Work directly with outside companies, government agencies and financial institutions and ensure that laws, regulations and policies are adhered to.
ESSENTIAL JOB FUNCTIONS:
> Process ACH origination, returns, exceptions and reclamations in a timely and accurate manner meeting department guidelines and in adherence to NACHA rules
> Process incoming and outgoing wire transfers in a timely and accurate manner meeting department guidelines
> Research, report and provide resolution to exceptions in a timely manner according to department policies and procedures.
> Monitor for suspect, erroneous and fraudulent electronic transactions
> Review data for proper authorizations and compliance and take action as appropriate.
> Update, modify and correct data meeting the department’s goals and objectives while following policies and procedures.
> Provide consistent, outstanding customer service by anticipating and reacting to internal and external customer needs
What you will need to thrive in this role:
In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having:
Education/Certifications:
> Associate’s Degree or equivalent experience required
> 2 years prior banking experience with expanded knowledge of banking regulations preferred
Skills/Knowledge:
> Basic knowledge of NACHA rules preferred
> Proficient in Microsoft Office Suite: Word, Excel, and Outlook
> Strong problem-solving skills, ability to analyze and solve problems independently
> Ability to prioritize multiple tasks/projects to meet deadlines
Physical Demands:
> Must be able to sit for prolonged periods of time and walk/stand for brief periods of time.
> Must be able to repetitively use a telephone and computer mouse and keyboard.
> Ability to lift/move up to 15 lbs.
What we will bring to the table:
We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring:
> Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays
> Medical, Dental, and Vision Insurance and Flexible Spending Plan
> Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership
> Education and Tuition Reimbursement
> Employee Assistance Program for our employees and their immediate family members
We are an Equal Opportunity Employer. Our employment decisions are made without regard for: race, color, religion, national origin or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by law.
As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. We provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.
We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms.
The salary range for this position is $20.00 - $23.00 an hour commensurate with experience and education. Additional compensation may be earned through the Company’s annual bonus program, subject to individual and company performance.
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Skills Required
- Associate's degree or equivalent experience
- Two years of prior banking experience with expanded knowledge of banking regulations
- Basic knowledge of NACHA rules
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook
- Strong problem-solving skills and ability to analyze and solve problems independently
- Ability to prioritize multiple tasks and projects to meet deadlines
- Outstanding customer service skills and attention to detail
- Ability to sit for prolonged periods and walk or stand briefly
- Ability to repetitively use a telephone, computer mouse, and keyboard
- Ability to lift or move up to 15 pounds
What We Do
Arrow Bank is a community bank headquartered in Glens Falls, New York, serving northeastern and central New York. It provides personal and business banking, including online and mobile banking, consumer and commercial loans, trust and retirement services, money-market and deposit accounts, and wealth management. The bank also offers insurance services and emphasizes personalized service, local decision-making, lasting customer relationships, and strengthening the communities it serves.
