At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.
Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.
Who is Customers Bank?
Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.
We get you further, faster.
Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.
On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.
Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.
What You’ll Do:
- Process daily ACH activity including origination, returns, and exception items; monitor account usage and transaction patterns for anomalies.
- Execute all daily batch control jobs related to ACH; process systematic and manual exceptions as needed.
- Perform daily reconciliation of ACH activity, investigate and resolve any discrepancies.
- Process incoming disputes received from the Fraud Department.
- Handle stop payments, DNE and unauthorized ACH transactions in accordance with NACHA rules and bank policy.
- Respond to and resolve internal and external inquiries pertaining to ACH transactions, rules, and processes.
- Maintain accurate records in compliance with regulatory retention requirements for ACH documentation.
- Ensure full adherence to applicable laws and regulations including Regulation CC, Bank Secrecy Act (BSA), OFAC, and the USA PATRIOT Act / Customer Identification Program (CIP).
- Collaborate cross-functionally with compliance, risk, and operations teams to support audits and regulatory reviews.
- Other duties as assigned.
What Do You Need?
- Strong working knowledge of NACHA operating rules, SEC codes, and Prenote requirements.
- 2+ years previous working experience with ACH.
- Hands-on ACH processing experience within a banking or financial services environment.
- Previous customer service experience.
- Strong analytical and problem-solving skills with the ability to research and resolve payment issues.
- Exceptional attention to detail and accuracy in a high-volume, deadline-driven environment.
Technology Skills:
- Knowledge of Microsoft Office products.
- Previous experience with FIS systems.
- Familiar with AI & Automation tools that support productivity, workflow efficiency, and client engagement.
Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.
Diversity Statement:
At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.
Skills Required
- Legally eligible to work in the United States without sponsorship now or in the future
- Strong working knowledge of NACHA operating rules, SEC codes, and Prenote requirements
- At least 2 years of previous ACH work experience
- Hands-on ACH processing experience in a banking or financial services environment
- Previous customer service experience
- Strong analytical and problem-solving skills, including researching and resolving payment issues
- Exceptional attention to detail and accuracy in a high-volume, deadline-driven environment
- Knowledge of Microsoft Office products
- Previous experience with FIS systems
- Familiarity with AI and automation tools supporting productivity, workflow efficiency, and client engagement
Customers Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Customers Bank and has not been reviewed or approved by Customers Bank.
-
Healthcare Strength — Medical coverage with no‑cost telehealth, health‑advocacy support, and an Employee Assistance Program are highlighted, alongside recent enhancements to company‑paid life/AD&D and disability coverage with employee medical deductions held flat in 2023. Wellness programming with workshops, coaching, and rewards further reinforces the health offering.
-
Retirement Support — A 401(k) with company match and very high participation (95%+) is emphasized, supported by ongoing financial‑wellness and retirement‑readiness workshops. This combination points to solid retirement support even as exact match details are typically shared in offer materials.
-
Leave & Time Off Breadth — Generous PTO, paid holidays (including Juneteenth), and paid volunteer time are called out, with additional programs like a Community Service Day and a Day of Learning. External profiles also cite parental leave and sick days, indicating breadth beyond basic vacation and holiday policies.
Customers Bank Insights
What We Do
What we believe in: At Customers Bank, we are dedicated to providing exceptional value, service and convenience as part of an overall effortless banking experience. Our high-tech, high-touch approach to banking allows us to deliver a superior selection of products and services. Who we serve: We’re a community-based, full-service bank that offers a continually expanding portfolio of loans to small businesses, multi-family projects, mortgage companies and consumers nationwide with locations in Illinois, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island and Texas. Our way of banking: Our approach to banking is built on three core pillars – commitment to human connections, dedication to innovation and the latest technology, as well as our responsibility to ground innovation in our deep experience and reliable financial foundation. We’re focused on our customers, employees, and investors every day — connecting them to real opportunities, helping them grow, and doing it all with speed and agility so they can get further, faster. More information: To learn more, visit us at http://customersbank.com. Customers Bank, a subsidiary of Customers Bancorp, Inc., is an equal opportunity lender and a member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation. Customers Bancorp, Inc. voting common shares are listed on the New York Stock Exchange under the symbol CUBI. Member FDIC - Equal Housing Lender. Privacy Policy: We discourage Customers Bank customers from sharing personal identification data such as account numbers, social security numbers, or phone numbers on social media. Please send a direct message if you have questions regarding your account. To learn more, visit our website at https://www.customersbank.com/privacy-notice/.
