About the role:
The Accreditations Administrator will be responsible for managing the process required to get our brokers accredited with our lender panel as well as maintaining systems, documents and lender process changes for the business.
The role is critical in minimising the downtime required for a new broker to achieve productivity while also providing guidance and support to ensure a smooth transition into our business.
This is for a 12 month contract position.
Duties and Responsibilities:
- Accurately prepare lender accreditation related documentation for broker completion
- Facilitate the completion of the accreditation documents for new and existing brokers within the network
- Submit all required documents to the lenders with a focus on both speed and accuracy
- Manage the accreditation process with both the broker and the lender to ensure broker accreditations are received in a timely manner and brokers are kept informed of their progress
- Maintain the data integrity of accreditation related information within our customer relationship management system
- Manage and respond to daily emails received through shared team mailboxes
- Support and assist the Onboarding Team to ensure fast and efficient broker onboarding
- Work with the lenders and our Product and Partnerships Team to ensure the network is kept up-to-date with any changes to lender requirements or processes.
- Collaborate with the National Onboarding and Agreements Team to continually look for ways to improve and develop the accreditations process to ensure we are following the best practice, and to drive these changes within the business
- Manage the updating of lender forms
- Answer incoming calls promptly and professionally
Skill and experience required:
- To be successful in this role, you will have a positive “can do” attitude and a willingness to contribute as required to ensure the team’s success.
- While experience in lending is not essential, you will have a minimum of 1-2 years customer service/ administration experience in a fast paced and challenging environment.
- You will have high attention to detail, strong written and verbal communication, outstanding customer service orientation and enjoy the challenge of working to deadlines.
Skills Required
- 1-2 years of customer service or administration experience in a fast-paced, challenging environment
- High attention to detail
- Strong written and verbal communication skills
- Outstanding customer service orientation
- Ability to work to deadlines
- Positive can-do attitude and willingness to contribute to team success
What We Do
Ray White is a market-leading real estate agency group and property investment business, operating throughout Australia, New Zealand, Indonesia and Hong Kong. We are a fourth-generation family-owned and led business, founded in 1902 in Crows Nest, Queensland. Our original office - the Shed - in Crows Nest still stands today. There are over 12,000 members of the Ray White family. Our members span all areas of real estate agency activities, including residential, commercial and rural property sales and management. Our specialist businesses focus on specific market sectors such as valuations, marine, and insurance. We are a partner in HTL Property, delivering specialised integrated services for the hotel industry and its investors throughout Australia. RW Capital invests on behalf of the White Family, and institutional and private investors, into private credit, real estate private equity and private equity. We seek to provide all of our members with a family experience that supports leadership, embraces curiosity, and is a springboard for them to reach heights that they might not have thought achievable. We recorded our strongest year of growth and transaction activity in the financial year ending 30 June 2024. Our market share of residential property sales in Australia and New Zealand is at a record high of 14.4%, more than twice the second-largest group.
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