- Leads and manages multiple complex projects for Health Plan Accreditation, serving as a subject matter expert. Creates tools, supports evidence, and conducts reviews to ensure compliance with accreditation standards, while providing ongoing guidance to Plans. Builds strategies for compliance, fosters collaborative relationships, and resolves complex issues using available resources and expertise.
- Develops accreditor-compliant documentation for submission in the NCQA Corporate Survey and for Plan Utilization Review Accreditation Commission (URAC) accreditation submissions. Acts as the primary resource and administrator for NCQA’s Interactive Survey Tool, and URAC’s web-based application (e.g., AccreditNet) used for evidence of accreditation compliance. Serves as liaison and conducts delegation oversight of vendors.
- Develops work plans meet specific identified current leadership and Plan needs. Prioritizes Health Plan accreditation activities by identifying critical issues to develop and implement strategies to address issues by building consensus with Plans and/or internal BCBSA departments. Manage variances within internal BCBSA departments and/or Plans resulting in a successful accreditation survey.
- Develops content and slides about relevant accreditation topics, and presents to Plans via the Accreditation Town Hall call. Serves as a resource for Health Plan accreditation questions internally and externally through the Accreditation mailbox.
- Translates trend information into strategic action plans to address program and customer business needs. Leads or participates in teams to implement recommendations and conducts mock surveys for Health Plan accreditation reviews as needed. Acts as a contact and resource for Plans, internal BCBSA staff, and external parties, providing guidance on standards interpretation related to Health Plan Accreditation.
The posting range for this position is:
103,676.95 - 140,207.33Qualifications:
Education
- Required Bachelor's Degree Health administration, nursing, public health or related discipline; or equivalent work experience
Experience
- Required 5+ Years experience with URAC/NCQA accreditation standards and in a managed care setting
Knowledge Skills and Abilities
- Demonstrated ability to work collaboratively on strategies that support accreditation and implementation of those strategies into effective into action plans, documents and reports
- Develops strong working relationships with key constituents include Plans, internal and external stakeholders and contacts
- Demonstrated ability to handle multiple projects, prioritizing critical aspects/tasks, working under pressure and meeting multiple deadlines
- Excellent presentations skills including the ability to plan, facilitate and present at meetings and conferences
- Detail-oriented to ensure compliance with accreditation standards
- Advanced analytical skills with the ability to analyze and interpret data, research results and conduct complex analysis
- Utilizes effective conflict management skills to manage competing interests and navigate difficult solutions including the ability to negotiate outcomes to ensure accreditor compliance
- Proficiency with the use of a variety of software applications (e.g., Microsoft Project, Word, Excel, and PowerPoint)
Certifications & Licenses
- Preferred: RN - Registered Nurse - State Licensure and/or Compact State Licensure - Various Active, unrestricted Registered Nurse (RN) License.
- Extra Posting Information:
Experience with URAC/NCQA accreditation standards and in a managed care setting. Experience managing projects that require cross-departmental inputs and functionality.
#LI-Hybrid
The posted salary range is the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the hiring range and this hiring range may also be modified in the future. A candidate’s position within the hiring range may be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs. This job is also eligible for annual bonus incentive pay.
We offer a comprehensive package of benefits including paid time off, 11 holidays, medical/dental/vision insurance, generous 401(k) matching, lifestyle spending account and many other benefits to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
Skills Required
- Bachelor's degree in health administration, nursing, public health or related discipline, or equivalent work experience
- 5+ years experience with URAC/NCQA accreditation standards in a managed care setting
- Experience developing accreditor-compliant documentation and administering NCQA and URAC survey tools
- Proficiency with Microsoft Project, Word, Excel, and PowerPoint
- Ability to manage multiple complex projects, prioritize tasks, and meet deadlines
- Excellent presentation and facilitation skills for meetings and town halls
- Advanced analytical skills to analyze data, research results, and conduct complex analysis
- Demonstrated ability to build collaborative relationships and manage conflict to achieve accreditor compliance
- Registered Nurse (RN) state licensure or compact licensure
What We Do
Blue Cross Blue Shield Association is a national federation of 34 independent, community-based and locally operated Blue Cross and Blue Shield companies that collectively provide health care coverage for one in three Americans. BCBSA provides health care insights through The Health of America Report series and the national BCBS Health Index.
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