Accounts Receivable Supervisor

Company Description

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology helped people put a man on the moon.

We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.

Binge-watch any shows, use social media or shop online lately? You’ll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That’s us, too.

We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital®, G-Technology™, SanDisk® and WD® brands.

Today’s exceptional challenges require your unique skills. It’s You & Western Digital. Together, we’re the next BIG thing in data.

Job Description

As Accounts Receivable Analyst 3, he /she is the focal person of all rebates programs in his area and managing the day to day activities related to Accounts Receivables

Qualifications

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage the review and update of global Accounts Receivable policies, practices, procedures and systems
• Enforce and ensure compliance with company policies and maintaining all appropriate records to meet internal & external audit requirements
• Monitor and supervise receivable activities and providing updates of receivables
• Prepare and analyze weekly rebate status
• Support month and quarter end activities to ensure accounts receivable reconciliations, periodic reporting requirements and reserve adjustments are completed accurately and timely
• Responsible for the oversight and approval of all customer rebate programs for distribution partners and Retail & OEM customers and partner with the pricing team on program construction
• Manage the timely and accurate issue of rebates and incentives to customers in accordance with established policies, procedures and timetable and the resolution of customer queries
• Perform customer inventory analytics per scheduled and adhoc requests basis.
• Ensure that ‘service level agreements (SLA’s) and key performance metrics (eg. compliance, turnaround time, accuracy) are achieved
• Partner with internal and external stakeholders (eg Sales, Account Management, Accounting) for issue resolution and support
• Establish relationships with key customer personnel
• Supervise, train and evaluate staff of > 5, and assist on special projects as required
• Interface with business partners with regards to process changes, upgrades and enhancements
• Work closely and coordinate with internal and external functional teams/ department functions such as Sales operations, Logistics, Revenue, Client support, etc.
• Manage files, records, transactions and other office procedures and maintain audit trail
• Assist with key periodic (month end close, quarter close, yearend etc.) business activities
• Ensure targets, measurements and service levels are me

Qualifications

REQUIRED:

• Worked in SSC or BPO environment
• Accounts Receivable background or experience
• Can work on a night shift/Dayshift or midshift

PREFERRED:

• Accounting graduate preferred

• Flexibility on work schedule

SKILLS:

• Oracle and or SAP experienced
• Excellent written and oral communication, interpersonal and relational skills, with the ability to quickly develop relationships of trust and confidence with a variety of people and personalities, at all levels within an organization
• Self-motivated with the ability to effectively multi-task and work collaboratively in a fast-paced, team environment
• Strong active listening skills with the ability to ask thoughtful and probing questions to determine client needs
• Ability to make clear, logical decisions based on facts, taking into consideration the big picture, long and short term effects, and exercising sound judgment when handling complaints, confidential and sensitive issues
• Demonstrated ability to deliver consistent positive results through influencing, coordinating and managing the efforts of others

Additional Information

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [email protected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.