At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.
Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.
Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.
Job Summary:The Accounts Receivable Specialist is responsible for managing customer accounts, ensuring timely billing and collections, and maintaining accurate financial records. This role is critical in supporting the organization’s cash flow and maintaining strong customer relationships.
This is a hybrid position with an expectation of three days per week working out of our Independence, OH office.
Principal Duties & Responsibilities:
- Monitor accounts receivable aging and follow up on overdue balances
- Contact customers via email and phone to ensure timely payment
- Investigate and resolve billing discrepancies, disputes, and payment issues
- Apply and reconcile customer payments (ACH, wire, check, credit card)
- Maintain accurate customer records, including billing and contact information
- Ensure customers are set up for e-invoicing, statements, and dunning notifications
- Upload invoices to customer portals when required
- Collaborate with internal teams (Sales, Client Services, Operations) to resolve issues
- Prepare regular AR reports and provide updates on collection status
- Escalate delinquent accounts as needed and support collection efforts
Preferred Education & Experience:
- A minimum of a High School diploma
- 2+ years of experience in Accounts Receivable or collections
- Strong understanding of AR processes and collections practices
- Proficiency in ERP/accounting systems (e.g., SAP, Oracle) and Microsoft Excel
- Excellent communication and negotiation skills
- Strong attention to detail and organizational skills
- Ability to manage multiple accounts and meet deadlines
Skills Required
- A minimum of a High School diploma
- 2+ years of experience in Accounts Receivable or collections
- Strong understanding of AR processes and collections practices
- Proficiency in ERP/accounting systems (e.g., SAP, Oracle) and Microsoft Excel
- Excellent communication and negotiation skills
- Strong attention to detail and organizational skills
- Ability to manage multiple accounts and meet deadlines
What We Do
At CSA Group, we excel in addressing emerging, complex issues and technologies. CSA Group is comprised of two organizations: Standards Development and Testing, Inspection, & Certification. Not-for-Profit Standards Development: The mission of CSA Group’s Standard Development organization is to enhance the lives of Canadians through the advancement of standards in the public and private sectors. We are a leader in standards research, development, education, and advocacy. The technical and management standards developed with our 10,000 members improve safety, health, the environment, and economic efficiency in Canada and beyond. Global Testing, Inspection and Certification: CSA Group’s global commercial subsidiaries generate funding for continued standards research and development in support of our mission. Our commercial subsidiaries provide expert testing, inspection, and certification services that enable manufacturers to demonstrate that their products are in compliance with applicable safety, environmental, and operating performance standards for markets around the world. We offer deep expertise and industry-leading service delivery across a wide range of current and emerging technologies. To learn more about CSA Group, please visit our corporate website listed in Company Details below.
