Position Summary
This position is responsible for maintaining all aspects of client accounts including AR aging & billing, business submission and account reconciliations.
Duties and Responsibilities:
- Oversee all phases of billing and cash collections for assigned accounts
- Resolve business submission disconnects with missing application information and erroneous electronic data
- Investigate, reconcile, and balance all assigned accounts
- Process daily cash receipts and apply to the correct account
- Proactively make collection calls and prepare delinquent notices
- Work with customers to resolve payment discrepancies and outstanding balances
- Work closely with each marketing team to ensure that client business relationships are efficient and effective from a business receipt and AR perspective
- Make clear and concise notations on accounts to document your work after each telephone or email communication
- Maintain a complete understanding of the company’s collections and billing process
- Correspond with customers in writing (email) and via telephone effectively
- Audit incoming payment transactions
- Recognize significant credit risks and when to escalate
- Maintain acceptable AR aging for assigned book of business
- Work with the department manager to evaluate and implement billing and payment automation where possible
- Possess excellent organization and time management skills
Hours Required:
8:15 am - 4:45 pm (occasional evenings and weekends may be required)
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to talk or hear, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and occasionally required to stand; walk; climb stairs. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by the job include close vision and the ability to adjust focus.
Work Environment:
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The usual environment is in a business office with a noise level in the work environment that is usually moderate.
This is a non-exempt position.
This job description reflects management's assignment of essential functions, and may be subject to change at any time due to reasonable accommodation or other reasons.
Skills Required
- Excellent organization and time management skills
- Clear and effective written and verbal communication skills
- Understanding of company billing and collections processes
- Ability to perform account reconciliation, billing, collections, and cash receipt processing
- Ability to work occasional evenings and weekends
- Ability to occasionally lift or move up to 20 pounds
What We Do
NSD (Nation Safe Drivers) is the engine behind North America's most advanced vehicle protection brands, providing roadside and F&I services. For over 60 years, they have set the standard in technology, compliance, and operational excellence, specializing in auto-related, supplemental products.
