Jobs at Nation Safe Drivers

Manage client accounts receivable, billing, collections, cash receipts, account reconciliations, payment applications, delinquent notices, and aging. Investigate discrepancies, resolve submission and payment issues, identify credit risks, document customer communications, audit transactions, and support billing automation. The role requires effective customer communication, analytical problem-solving, organization, attention to detail, and collaboration with marketing and management teams.

Responsible for acquiring new business and managing existing towing and roadside service provider accounts. Builds and maintains provider networks, negotiates rates, monitors contract compliance, analyzes territory performance, addresses service gaps, and ensures adequate regional coverage. The role involves frequent communication, outbound outreach, account reviews, reporting, trade show participation, and up to 20% travel.

Serves as the first point of contact for a corporate office by greeting visitors, managing calls and visitor access, coordinating conference rooms, handling mail, and supporting office operations. Provides administrative and basic HR support, including data entry, records maintenance, onboarding and offboarding assistance, employee communications, supply management, and confidential information handling.

Designs, configures, and optimizes the Five9 cloud contact center platform, including IVRs, ACD routing, omnichannel workflows, reporting, integrations, automation, and telephony. Troubleshoots complex VoIP, networking, platform, and integration issues; develops Salesforce and other business-system integrations; analyzes contact center KPIs; leads implementations, upgrades, testing, documentation, disaster recovery, and continuous improvement. Provides technical guidance to stakeholders, administrators, and users.

Leads talent acquisition strategy, full-cycle recruiting, sourcing, workforce planning, recruiting analytics, employer branding, and process improvement. Partners with managers and senior leaders to anticipate hiring needs, build pipelines, improve candidate experience, and use recruiting data to guide decisions. Oversees and coaches one Talent Acquisition team member supporting call center hiring while personally recruiting for specialized, professional, management, operational, and IT roles.

Performs manual software testing, creates and manages test cases, executes Postman API collections, writes SQL queries for backend validation, and reports defects in Jira. Collaborates with developers, project managers, and QA teams in an agile SDLC, supports sprint timelines, prepares test reports, and assists with release deployments, including occasional nights or weekends.

Reviews impound dispatches, gathers release fees and documentation, and coordinates service providers to retrieve and deliver vehicles. Communicates with impound facilities, clients, customers, and providers by phone and other channels; documents calls, tracks statuses, resolves logistical issues, escalates concerns, and meets performance objectives. The role requires accurate computer use, multitasking, follow-up, attention to detail, and adherence to company procedures. This is an onsite, full-time position in Boca Raton, Florida.

Dispatch Specialists assist customers needing roadside assistance, handle service provider coordination, and ensure exceptional customer service in a fast-paced environment.

Support and optimize the client journey across pre-onboarding, onboarding, ongoing maintenance, and offboarding. Execute onboarding tasks, document client requirements, monitor progress, resolve issues, assist tech and project teams, maintain system entries, conduct QA, collect feedback, and drive process improvements to enhance deal velocity and client satisfaction.