Jobs at Nation Safe Drivers

Maintains financial records, reports, and general ledger accounts; performs month-end and year-end close activities, bank reconciliations, and journal entries. Reviews financial data for compliance, investigates discrepancies, prepares spreadsheet analyses, supports audits, responds to information requests, and assists with special projects. Requires strong analytical, mathematical, communication, organizational, confidentiality, and attention-to-detail skills.

Owns nationwide towing and roadside assistance provider network growth, coverage, performance, and cost control. Recruits and contracts providers, manages territories, reduces out-of-network usage, monitors pricing and service quality, and develops corrective strategies. Leads the Network Management team, builds provider relationships, tracks performance metrics, and partners cross-functionally to improve coverage, capacity, retention, and cost per tow. Extensive travel throughout the United States is required.

Responsible for acquiring new business and managing existing towing and roadside service provider accounts. Builds and maintains provider networks, negotiates rates, monitors contract compliance, analyzes territory performance, addresses service gaps, and ensures adequate regional coverage. The role involves frequent communication, outbound outreach, account reviews, reporting, trade show participation, and up to 20% travel.

Performs manual software testing, creates and manages test cases, executes Postman API collections, writes SQL queries for backend validation, and reports defects in Jira. Collaborates with developers, project managers, and QA teams in an agile SDLC, supports sprint timelines, prepares test reports, and assists with release deployments, including occasional nights or weekends.

Reviews impound dispatches, gathers release fees and documentation, and coordinates service providers to retrieve and deliver vehicles. Communicates with impound facilities, clients, customers, and providers by phone and other channels; documents calls, tracks statuses, resolves logistical issues, escalates concerns, and meets performance objectives. The role requires accurate computer use, multitasking, follow-up, attention to detail, and adherence to company procedures. This is an onsite, full-time position in Boca Raton, Florida.

Dispatch Specialists assist customers needing roadside assistance, handle service provider coordination, and ensure exceptional customer service in a fast-paced environment.

Support and optimize the client journey across pre-onboarding, onboarding, ongoing maintenance, and offboarding. Execute onboarding tasks, document client requirements, monitor progress, resolve issues, assist tech and project teams, maintain system entries, conduct QA, collect feedback, and drive process improvements to enhance deal velocity and client satisfaction.