Accounts Receivable Specialist

Department

Accounting

Reports To

TBD

FLSA Status

To be confirmed by HR

Salary Range

TBD

Document Date

September 29, 2026

Job Title

Accounts Receivable Specialist

• Manage daily accounts receivable activities for assigned HOA and condominium association portfolios.
• Accurately post homeowner and unit owner payments, assessments, fees, credits, and adjustments to association accounts.
• Monitor outstanding balances and identify delinquent accounts requiring follow-up.
• Review homeowner account ledgers for accuracy and resolve discrepancies in a timely manner.
• Process and reconcile electronic payments, checks, ACH payments, lockbox deposits, and other payment methods.
• Prepare and distribute account statements, payment confirmations, and other homeowner account documentation.
• Respond to homeowner and association inquiries regarding account balances, payments, assessments, late fees, and account history.
• Coordinate with Community Association Managers (CAMs), Portfolio Managers, Association Managers, and accounting teams regarding account issues and collections.
• Assist with the preparation and posting of recurring monthly assessments and special assessments.
• Review and process account adjustments, charge reversals, refunds, and credits in accordance with company and association policies.
• Monitor delinquent accounts and assist with the collections process, including demand letters, payment arrangements, and escalation of accounts in accordance with association policies and applicable regulations.
• Coordinate with collection attorneys and third-party collection agencies when accounts are referred for further collection activity.
• Maintain accurate documentation of collection activities, correspondence, payment arrangements, and account resolutions.
• Perform regular account reconciliations and research discrepancies between accounting records, bank activity, and homeowner ledgers.
• Assist with month-end and year-end accounting activities related to accounts receivable.
• Support the preparation of accounts receivable reports, aging reports, delinquency reports, and other financial reporting as requested.
• Assist with annual assessment increases, special assessments, late fee assessments, and other association billing activities.
• Maintain confidentiality of homeowner and association financial information.
• Ensure all transactions and account activity are processed in accordance with company procedures, association governing documents, and applicable laws and regulations.
• Collaborate with internal departments to ensure accurate and timely resolution of homeowner account issues.
• Perform other accounting and administrative duties as assigned.

• High School Diploma or equivalent required.
• Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred.
• Two (2) or more years of accounts receivable, accounting, collections, or property management experience preferred.
• HOA, condominium, community association, or property management experience strongly preferred.
• Experience working with homeowners or unit-owner accounts highly desirable.
• Experience with CINC Software Systems preferred.
• Strong understanding of accounts receivable processes, payment posting, reconciliations, and collections.
• Proficiency with Microsoft Office, particularly Excel.
• Experience with property management or community association management software preferred.
• Strong attention to detail and accuracy.
• Excellent organizational and time-management skills.
• Strong written and verbal communication skills.
• Ability to handle confidential financial information professionally.
• Ability to prioritize multiple tasks and meet established deadlines.
• Strong customer service and problem-solving skills.
• Ability to work effectively with homeowners, Board members, vendors, managers, attorneys, and internal departments.

• Accounts Receivable
• HOA & Condominium Accounting
• Homeowner Assessment Billing
• Payment Posting & Reconciliation
• Delinquency & Collections
• Bank & Lockbox Reconciliation
• Special Assessment Processing
• Financial Accuracy
• Customer Service
• Problem Solving
• Organization & Time Management
• Communication
• Accountability
• Confidentiality
• Team Collaboration
• Collections & Follow-Up
• Analytical Thinking
• Microsoft Excel
• Property Management Accounting Software

• Ability to work primarily in a professional office environment with frequent communication with homeowners, association managers, Board members, vendors, attorneys, and other internal and external stakeholders.
• Ability to sit and work at a computer for extended periods.
• Ability to communicate effectively by phone, email, and in person.
• Ability to perform repetitive computer and administrative tasks.
• Ability to occasionally lift or move office materials weighing up to 20 pounds.