Accounts Receivable Specialist – Call Center
This role is responsible for contacting customers by phone to secure payment commitments, resolve payment-related concerns, and maintain accurate records of customer interactions. The A/R Specialist will work in a fast-paced, metric-driven environment and is expected to achieve defined performance targets while delivering professional customer service.
Responsibilities:
- Make a high volume of outbound calls to customers regarding outstanding balances and payment commitments.
- Request payment directly and negotiate payment arrangements within established company guidelines.
- Use active-listening and problem-solving skills to understand customer concerns, clarify payment-related issues, and determine appropriate next steps.
- Investigate payment details, account information, and customer inquiries using ERP and CRM systems.
- Document customer interactions, payment commitments, follow-up actions, and relevant account details accurately and thoroughly.
- Complete timely follow-up on payment arrangements, customer commitments, and unresolved issues.
- Escalate complex customer concerns, disputed information, or issues outside established guidelines to the appropriate internal contact.
- Maintain a professional, confident, respectful, and solution-oriented approach during all customer interactions.
- Protect customer and company information by following established procedures, confidentiality requirements, and applicable policies.
Experience and Skills:
- Asset: Previous experience working in a fast-paced, metric-driven call-center.
- Experience in high-volume accounts receivable collections, telesales or a comparable outbound-calling role.
- Strong active-listening, problem-solving, negotiation, and customer-service skills.
- High energy, resilience, and the ability to remain professional under pressure.
- Motivated by achieving individual and team targets.
- Open to coaching, feedback, and continuous improvement.
- Able to adapt to changing processes, priorities and systems as needed.
- Strong organizational skills, including attention to detail and accurate notetaking.
Skills Required
- 3+ years of experience as an Accounts Receivable Associate or in a similar role
- Experience improving cash receipts cycle time, reducing DSO, and minimizing past-due balances
- Excellent verbal and written communication skills
- Sound judgment regarding human behavior, conduct, and business practices
- Ability to remain focused and attentive to customer and organizational needs
- Proactive, highly driven, and self-motivated
- Familiarity with Salesforce
- Healthcare background
Daniels Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Daniels Health and has not been reviewed or approved by Daniels Health.
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Healthcare Strength — Company materials indicate medical, dental, and vision coverage are available on day one. Early eligibility is cited as a contributor to overall compensation value in some roles.
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Leave & Time Off Breadth — PTO and sick time are advertised as starting on the first day. Predictable schedules in certain teams are highlighted as supporting the practical use of time off.
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Strong & Reliable Incentives — Sales and account roles highlight base pay plus uncapped commission and mileage reimbursement. These structures are portrayed as making total compensation competitive for those positions.
Daniels Health Insights
What We Do
MAKING HEALTHCARE SAFER The philosophy that guides Daniels - striving to make a safer environment for everyone involved in healthcare. Daniels has operations in Australia, USA, Canada, New Zealand, UK, Europe and South Africa and is widely regarded as a leader of innovation in the medical waste space. Daniels' flagship product - the Sharpsmart collector, was launched in 1999 and is now used in thousands of healthcare facilities around the globe. It has been peer reviewed in numerous medical journals with findings that indisputably assert it as the safest sharps collector in the world. Through education, innovation and service, we are committed to make the healthcare industry safer for the people who work in it and continually drive the development of ecologically sustainable solutions to reduce the environmental impact of medical waste.
