The Role
Manage Coupa’s end-to-end order-to-cash process, including contract and pricing validation, complex order processing, credits and rebills, billing issue resolution, data integrity, reporting, escalations, and workflow improvements. Collaborate with Sales, Finance, Legal, and Customer Success while mentoring junior team members and ensuring compliance and accuracy under deadline pressure.
Summary Generated by Built In
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of an Accounts Receivable Specialist at Coupa:
We are seeking a highly organized and detail-oriented Accounts Receivable Specialist to join our Revenue Operations team. In this role, you will be the driving force behind our order-to-cash process, ensuring accuracy, efficiency, and exceptional customer service. You will handle complex order workflows, resolve escalations, and collaborate cross-functionally with Sales, Finance, and Customer Success to ensure seamless order execution.
What You'll Do:
- Order Processing & Accuracy: Manage the end-to-end order process, including reviewing contracts, validating pricing, and processing complex orders in our CRM and ERP systems. Support and resolve discrepancies via credits and rebills.
- Cross-Functional Collaboration: Act as the primary liaison between Sales, Finance, Legal, and Customer Success to resolve order discrepancies, billing issues, and contract disputes.
- Process Optimization: Identify bottlenecks in the order-to-cash workflow and implement scalable solutions to improve efficiency and reduce manual errors.
- Escalation Management: Serve as the point of escalation for complex order inquiries, providing timely and accurate resolutions for both internal stakeholders and external customers.
- Data Integrity & Reporting: Maintain accurate customer and transaction data across all systems. Generate regular reports on order volumes, processing times, and revenue recognition bottlenecks.
- Mentorship: Train and guide junior order management team members, sharing best practices and ensuring team-wide adherence to compliance standards.
What You Will Bring to Coupa:
- Experience: A minimum of 5 to 7 years of direct experience in order management, sales operations, or a closely related field.
- Education: Bachelor’s degree in business, Finance, or a related discipline (or equivalent practical experience).
- Analytical Skills: Strong ability to analyse complex contracts and translate them into accurate system orders.
- Communication: Excellent written and verbal communication skills, with a proven ability to manage stakeholder expectations.
- Attention to Detail: Exceptional accuracy in data entry and contract review under tight end-of-month or end-of-quarter deadlines.
- System Expertise: Hands-on experience using Zuora (for subscription billing) and NetSuite (ERP) is highly advantageous. Salesforce experience preferred.
- Language Skills: Fluency in a second language (outside Native Spanish and English) is considered a strong plus, allowing for better support of our global customer base.
- Industry Knowledge: Previous experience in a SaaS, technology, or subscription-based business model.
- Portal Experience: Basic knowledge and experience working in customer portal environments (CSP, Ariba, etc)
At Coupa, we are 100% committed to creating and nurturing an environment that supports your physical, mental, and community well-being . We offer a comprehensive suite of benefits designed to help you and your family thrive:
Global Well-Being Perks (For All Employees Globally)
- Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together .
- Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month .
- Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about .
- Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents .
- Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel .
- Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles .
Please note: In addition to these global well-being perks, Coupa offers highly competitive, location-specific benefits packages (which include comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection) tailored to your primary work location. Your recruiter will walk you through the specific regional benefits package for this role during the interview process.
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.
Skills Required
- 5 to 7 years of direct experience in order management, sales operations, or a closely related field
- Bachelor’s degree in business, Finance, or a related discipline, or equivalent practical experience
- Ability to analyze complex contracts and translate them into accurate system orders
- Excellent written and verbal communication skills
- Exceptional accuracy in data entry and contract review under tight deadlines
- Experience using Zuora and NetSuite
- Salesforce experience
- Fluency in a second language besides native Spanish and English
- Experience in a SaaS, technology, or subscription-based business model
- Basic knowledge and experience working in customer portal environments such as CSP or Ariba
What the Team is Saying
Aditya Maheshwari
Sr. Software Engineer, Cloud
Alex Moon
Operations Analyst, Order Management
Jose Miguel Jimenez
Procurement
Jessica Fonseca
Technical Support Specialist
Daniela Aristizábal
Associate Planning & Operations Analyst
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Coupa is a global technology company that helps businesses run smarter by connecting all the ways they spend money — from procurement and expenses to payments and supply chain decisions — in one intelligent platform. In simple terms, Coupa gives organizations the visibility and control they need to make better financial choices, reduce waste, and drive real impact. It’s where technology meets purpose: helping companies manage their resources more responsibly while creating a positive ripple across their people, partners, and the planet.
Why Work With Us
At Coupa, we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable, ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.
Gallery
Coupa Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our virtual-first approach is intentional. It gives you the freedom to do your best work in a space that supports focus, balance, and creativity, while staying connected to a global team of changemakers who are redefining the future of business spend
Typical time on-site:
Flexible
Foster City
HR
Ann Arbor
Bangalore office
Bogotá, CO
Boston, MA
Chicago, IL
Dubai, Dubai 48800
Hyderabad office
São Paulo, BR
Pune office
Shivaji Nagar, IN
Singapore, SG
Tokyo Office
Uppsala, SE
Learn more
