*This position is based in our Westlake, OH office and will have a hybrid schedule after the training and probationary period.
JOB OVERVIEW
The Accounts Receivable Specialist II is responsible for reconciling fees, researching disputes, posting payments, making collection calls, and assisting with billing.
RESPONSIBILITIES & DUTIES
Accurately assesses client fees in accordance with a fee schedule
Initiates collection calls for outstanding fees
Receives and responds to client communications regarding fees
Efficiently processes fee payments via debit from account, check or credit card
Reviews and processes fee waiver or refund requests to determine resolution
Assists in daily balancing requirements as well as management reporting
Responses to colleagues across the organization to resolve fee related questions
Scans items to bank
Maintains stored records of invoices and fee communications
Follows assigned work schedule with regular and predictable attendance
Performs other duties as assigned
QUALIFICATIONS
Associate degree in Accounting, Finance, or related field; relevant work experience may be considered in lieu of a degree
Financial Customer Service experience desired
Collections experience preferred
In person interaction that includes actively collaborating with colleagues and participating in team or company meetings
PROFESSIONAL CERTIFICATIONS
None Required
TECHNICAL SKILLS
Intermediate-level proficiency in Microsoft Office
CULTURAL COMPETENCIES
In addition to our core company competencies of Cultivates Innovation, Nimble Learning, Action Oriented, Collaborates, and Being Resilient, a successful candidate in this role should exhibit the following behavioral competencies:
Decision Quality
Business Acumen
Resourcefulness
Situational Adaptability
PHYSICAL DEMANDS/WORK ENVIRONMENT
This job operates in a professional office environment, which may include a corporate office setting or a remote/home office environment, and routinely uses standard office equipment and technology such as computers, phones, printers, and video conferencing tools. While performing the duties of this job, the associate is regularly required to communicate effectively, including speaking, hearing, and participating in virtual meetings on camera. The associate is frequently required to sit for extended periods of time, as well as occasionally stand, walk, use hands and fingers, and reach with hands and arms. This job may require the ability to lift files or office materials, open filing cabinets, and bend or stand on a stool as necessary. Remote associates are expected to maintain a safe, secure, and productive work environment with reliable internet access.
DISCLAIMER/ASSOCIATE ACKNOWLEDGEMENT
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
Equity Trust Company is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.
Skills Required
- Associate degree in Accounting, Finance, or related field (or equivalent work experience)
- Financial customer service experience
- Collections experience
- In-person collaboration and participation in team/company meetings
- Intermediate-level proficiency in Microsoft Office
What We Do
Equity Trust Company is a financial services company that enables individual investors, financial professionals and institutions to diversify investment portfolios through alternative asset classes, including real estate, tax liens, private equity and precious metals. Equity Trust Company (or its affiliates) offers custodial services for alternative investments, investment in alternative assets with individual retirement accounts, back-office solutions for RIAs, brokerage services, directed trustee services and more. Equity Trust Company evolved from a predecessor brokerage firm that started in 1974, to a financial services company today with over $39 billion in assets under custody and administration (as of 1/31/23). Visit www.TrustETC.com for more information. For career opportunities, visit www.TrustETC.com/careers.
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