Jobs at Equity Trust Company

Supervise Quality Assurance leads and oversee onboarding approvals, call and operations audits, and client notices. Maintain procedures and knowledge base, create reports for data integrity, set productivity targets, coach staff, identify training needs, manage projects, forecast staffing, and hire candidates to improve efficiency, quality, and client experience.

Administer, configure, and optimize Workday HCM modules; ensure data integrity and integrations; build reports and dashboards; provide tier 2/3 user support and training; manage releases, testing, and HRIS projects to improve HR processes.

Serve as single point of contact for new client account setup and funding. Manage client pipeline, verify transfer documentation, coordinate with sales and operations, assist clients with online portal registration, and deliver empathetic, timely service to improve retention and referrals.

Support clients and investment sponsors with onboarding and servicing self-directed investments (private equity, hedge funds, real estate). Manage team inboxes, client queues, chats, follow-up calls, process onboarding forms and overflow transactions, maintain CRM records, clean up client data reports, and assist on special projects.

Lead compliance functions for a brokerage firm: maintain Written Supervisory Procedures, support AML program and supervisory reviews, manage regulatory filings and vendor oversight, develop compliance training, investigate issues, oversee supervisory activities, maintain documentation, coordinate regulatory responses, and support firmwide compliance initiatives.

Serve as primary contact for new client account setup and funding, manage client communications, educate on IRA rules and alternative investments, update Salesforce, coordinate cross-functionally to transition clients to service, support referrals and special projects, and attend occasional industry events.