Accounts Receivable Specialist - EMEA

Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
This is a remote position. To help our teams work together effectively, this role requires you to be located in the Philippines and to work during EMEA business hours (2:00pm to 11:00pm).
We are actively hiring for two teams: Collections and Billing. Your profile will be matched to the team that best aligns with your expertise and experience.
In this role, you'll get to:

• Perform customer collection procedures on outstanding receivables and manage dunning reminders
• Monitor and review the Accounts Receivable Aging report to assist Team Leader in ensuring timely collections
• Take all necessary action to recover payments from a delinquent accounts
• Provide weekly collection update to communicate to management the upcoming payments, disputes, and potential write-offs.
• Resolve customer's/partner's billing disputes, issues, and requests
• Work closely with customers and partners to ensure all cash receipts are accounted for correctly
• Ensure that credit checks are conducted in compliance with the approved credit policies and procedures
• Collaborate closely with sales teams to align credit decisions
• Assist Team Leader in providing appropriate action on escalations
• Propose payment plans for the Management review
• Responsible in the creation of Pay on Account Statements and submission of Invoices to customers/partners as well as registration of the account to various billing platforms.
• Maintain the targeted Days Sales Outstanding in line with the company's goals and KPI
• Ensure completion of audit support requirements
• Assist in all other operational activities like manual invoicing, cash application, customer refunds, and bank reconciliation and creation of journal entries
• Assist in other miscellaneous projects as needed to support the Accounts Receivable Team
• Assist in maintaining department goals and other goals as may be deemed necessary by management
• Evaluate processes and initiate improvements to increase operational efficiency
• Review policies, SOPs, and processes and align these based on industry practices and standards, as necessary
• Support the team in the transition, implementation, and adaption to the new processes
• Partner with the Management in the training and development of the team members
• Create and analyze team performance reports that are used within the team and will help leaders and management assess team's productivity and capacity
• Be a team player and be willing to take on other responsibilities that may be assigned to you
• Perform other related functions as required and instructed

Qualifications

• A degree in Accounting
• Have more than 3 years of experience as an Accounts Receivable Specialist (preferably Collections and Credit Management functions)
• Excellent written and verbal communication and problem-solving skills
• Your organizational skills are superb and you manage time well
• Have worked previously with a multinational company, preferably in a public company environment (SOX)
• Must have strong system skills (MS Excel); Experience with ERP systems (SAP, Oracle, Netsuite, etc.) preferred.
• High level of dependability with a strong sense of urgency and results-orientation
• Are highly analytical and strategic - emphasis on automation, and constant improvement

Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits .
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .