At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We’ve built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.
The Accounts Receivable (AR) Representative is a liaison between Lithia Motors and our customers. The role is responsible for providing stellar customer service as it relates to both the efficient and timely collection of service and parts customer receivables as well as the professional response to inquiries regarding those receivables.
Location: Remote
Compensation Range: $16.85-24.05, with a typical starting range of $16.85-21.00. Actual pay may vary based on skills, experience, job-related knowledge, and location. Final compensation will be determined during the interview process in accordance with applicable pay equity and transparency laws.
What You’ll Do
- Monitor customer accounts daily and identify aged receivables
- Contact customers to secure timely payments
- Maintain accurate records, reports, and system updates
- Handle inbound AR-related calls and billing inquiries
- Research and resolve service and parts billing issues
- Respond to internal and external inquiries within service-level timelines
- Support additional AR and collections tasks as needed
What You'll Bring
- Strong attention to detail and sense of urgency
- Clear, professional communication (written and verbal)
- Strong active listening and problem-solving skills
- Critical thinking with the ability to evaluate and resolve issues effectively
- Strong time management and ability to prioritize competing tasks
- Prior customer service experience
- Experience with outbound calls or collections is a plus
- Comfortable navigating multiple systems and tools
We offer a comprehensive benefits package designed to support you and your family, including:
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
For a more detailed view, visit: www.totalrewards.lithiadriveway.com.
High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Skills Required
- High School graduate or equivalent
- Strong attention to detail
- Professional communication skills (written and verbal)
- Prior customer service experience
What We Do
Lithia Motors, Inc. is a nationwide automotive dealership group that provides vehicle sales, automotive repair, and financing services across hundreds of locations.
