Accounts Receivable Representative

Are you looking to make an impactful difference in your work, yourself, and your community? Why settle for just a job when you can land a career? At ICW Group, we are hiring team members who are ready to use their skills, curiosity, and drive to be part of our  journey as we strive to transform the insurance  carrier space. We're proud to be in business for over 50 years, and its change agents like yourself that will help us continue to deliver our mission to create the best insurance experience possible.

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for ten consecutive years as a Top 50 performing P&C organization offering the stability of a large, profitable and growing company combined with a focus on all things people. It's our team members who make us an employer of choice and the vibrant company we are today. We strive to make both our  internal and external communities better everyday! Learn more about why you want to be here!

ESSENTIAL DUTIES AND RESPONSIBILITIES

Performs routine accounts receivable functions.

• Reviews and posts cash for unmatching amounts received.

• Processes deductible invoices.

• Creates Direct Collection installment plans in SAP system.

• Reviews endorsements created by underwriting.

• Analyzes and clears transactions in policies with the following scenarios:

  • Flat cancel;

  • Final Audit Credit with past due amounts;

  • Endorsements (i.e. installments to audits).

Engages in Collection of past due amounts.

• Reaches out to the customer when amounts are past due with email notifications and/or phone calls.

• Reviews Past due policies for Direct Collections.

• Communicates with customer when they have fees and deductibles outstanding.

Provides accounts receivable services to customers.

• Reviews and responds to emails.

  • Provides research and answers on payment status, account balance, cancellation/reinstatement status etc.

• Handles customers calls from agents and policyholders.

  • Assists with processing payments, balances, and payment status.

  • References several systems to research policy information.

• Reviews deductible policies and related collateral requirements.

• Communicates with agents, and underwriters when appropriate.

• Negotiates and administers Payment Plans.

• Provides service to customers regarding types of payments and reconciles accounts.

• Provides service to brokers and sales personnel regarding commissions.

Prepares reports and resolves discrepancies.

• Researches policies with issues and works to resolve issue and root cause.

• Researches commission payment issues.

• Clears monthly Broker reports.

• Reconciles account discrepancies.

• Prepares various reports as requested.

• Verifies contracts, policy information, and account status.

EDUCATION AND EXPERIENCE 

High School diploma or General Education Development (GED) required.  Associates degree preferred. Minimum 2-3 years of accounts receivable experience; or equivalent combination of education and experience required. Background in customer service is preferred. 

CERTIFICATES, LICENSES, REGISTRATIONS 

None required.

KNOWLEDGE AND SKILLS

Knowledge of basic math and accounting concepts is required. Working knowledge and skills of Microsoft Office, including Excel, Outlook, Word, and Access preferred. Working knowledge of customer billing and accounts receivable within an automated accounting systems environment desirable. Must be Customer service oriented with strong organizational skills and attention to detail. Ability to effectively present information to policyholders, agents, and internal parties.  

PHYSICAL REQUIREMENTS  

Office environment – no specific or unusual physical or environmental demands and employees are regularly required to sit, walk, stand, talk, and hear.  

WORK ENVIRONMENT  

This position operates in an office environment and requires the frequent use of a computer, telephone, copier, and other standard office equipment.

We are currently not offering employment sponsorship for this opportunity

#LI-DS1

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The current range for this position is

This range is exclusive of fringe benefits and potential bonuses.  If hired at ICW Group, your final base salary compensation will be determined by factors unique to each candidate, including experience, education and the location of the role and considers employees performing substantially similar work.

WHY JOIN ICW GROUP?
•    Challenging work and the ability to make a difference
•    You will have a voice and feel a sense of belonging
•    We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match
•    Bonus potential for all positions
•    Paid Time Off with an accrual rate of 5.23 hours per pay period (equal to 17 days per year)
•    11 paid holidays throughout the calendar year
•    Want to continue learning? We’ll support you 100%

ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.

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