- Review and monitor existing assigned accounts for collection efforts.
- Collect customer payments in accordance with payment terms.
- Provide timely follow-up on payment arrangements.
- Review, report and place collection calls on delinquent accounts.
- Correspond with customers through calls, mail and email as necessary to encourage payment of delinquent accounts and for other customer account maintenance needs.
- Research customer claims for invoice short-payment and deductions and assist with resolution in coordination with internal customer service teams.
- Identify issues attributing to account delinquency and discuss them with management.
- Answer accounts receivable inquiries and follow-up as necessary.
- Effectively and clearly communicate verbally and in writing with both internal customer service and sales teams and external customer contacts regarding status of customer accounts.
- Record customer payments by recording cash, checks and credit card transactions to appropriate accounts.
- Monitor existing customer accounts and pending orders for credit worthiness.
- Assist with the setup of new customer accounts
- Other duties may be assigned.
- High School Degree or equivalent required
- Minimum of 3 years of Accounts Receivable experience required
- Microsoft Office with emphasis on Outlook, Word, and Excel required
- Employee Stock Ownership Plan (ESOP) - Together, We Own It!
- Comprehensive Employee Benefits: Medical, dental, vision and other insurance coverages
- Generous PTO with vacation, sick and floating holidays.
- 401K plan plus matching
- Team based Employee Owner company culture
Skills Required
- High School Degree or equivalent
- Minimum of 3 years of Accounts Receivable experience
- Microsoft Office with emphasis on Outlook, Word, and Excel
What We Do
Shorr is your premium, full-service packaging partner. We have an unmatched ability to optimize holistic supply chain processes, differentiate brands from their competition, and accelerate customer growth. Together we can streamline your processes, increase your output, consolidate your vendor network, and innovate your packaging. We offer innovative packaging products and equipment from industry-leading manufacturers. Product lines include corrugated, carton closure, tapes and adhesives, stretch wrap, shrink wrap, pallet unitization, flexible and protective packaging. We specialize in packaging design, process and procurement methodologies, along with customized automated equipment solutions. Our equipment sales and service team is comprised of expert sales representatives, process engineers and skilled service technicians. Equipment lines include pallet wrappers, case formers, case sealers, shrink wrappers, workstations, bagging and strapping machines. Other core competencies include in-depth consultative reviews along with post-purchase service and support. Shorr Packaging Corp. is geographically positioned with branches, warehouses and distribution centers strategically positioned across the country to best serve your needs. As an employee-owned company, we value every business relationship and will do whatever it takes to ensure success.
