This role will be responsible for premium receivable collections and reporting related to Old Republic Strategic Operating Companies (SOC) and will require collection management skills and customer service excellence.
Responsibilities:
- Collection Management: Meet all departmental collection and processing standards, including accurate cash application and issuance of cancellation notices.
- Broker Management: Ensure timely, accurate payment remittance and minimize late reporting.
- Customer Service: Ensure prompt, complete, and professional communication with all stakeholders.
- Financial Management: Research A/R reconciliation discrepancies, identifying the root cause and resolution to minimize future instances.
- Prepare monthly collection action reports for management.
- Prepare disbursement requests for policyholder returns and broker commissions.
- Demonstrate commitment to PMA's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.
- Bachelor's degree or at least 2 years of Accounts Receivable experience
- Proficient with Microsoft Office suite
- Strong oral and written communications skills
- Excellent customer service orientation
- Strong analytical, problem solving, and settlement skills
- Strong organization and time management skills
- Ability to work well collaboratively and independently
Top Skills
What We Do
PMA Companies provides risk management solutions and services, specializing in workers’ compensation and offering property & casualty insurance, in the United States.
Headquartered in Blue Bell, PA, PMA Companies is a member of Old Republic Companies. Old Republic International Corporation (NYSE: ORI) is one of the nation’s 50 largest publicly held insurance organizations.
PMA Companies includes: PMA Insurance Group, specializing in workers’ compensation, and providing other commercial property & casualty insurance products; and PMA Management Corp. and PMA Management Corp. of New England, providing results-driven TPA and Risk Services specializing in workers’ compensation and liability.
We maintain a large client retention rate of 90% or higher and a client satisfaction rate of 96% per an independent survey. At PMA, we still build relationships the "old-fashioned way." Our clients know we care. They know we say what we do and do what we say. And they know that they can count on us to deliver tangible value to their business and to work passionately on their behalf.
