Accounts Receivable / Renewals Coordinator

Vivi is the only wireless screen mirroring and digital signage tool designed for education. We help IT help teachers help students with classroom technology that enhances collaboration, control, and creativity.  

Vivi exists because we all had that one teacher who changed our life, who went above and beyond to serve as a role model and sage. They guided discussion, connected with their students on a personal level, were just as engaging and entertaining as they were educational, and they created a dynamic learning environment by constantly involving students.

Those teachers are the masters of the social classroom. Personalised learning environments have been proven to deliver better educational outcomes for individuals through increased participation and engagement. To successfully create such an environment requires a fluid, visual dialogue between teacher and student. This is why Vivi exists. Vivi is used by over 825,000 teachers and students around the world and is setting out to disrupt the enormous education industry with our high-growth, ambitious, and creative team. In this rapidly evolving technology landscape, Vivi is always looking for new ways to disrupt the classroom experience, enhance customer experiences and expand globally.

About the role  

The purpose of the Accounts Receivable / Renewals Coordinator is to assist the Finance & Sales Teams by completing administrative tasks and interacting with customers to achieve finance compliance and accurate reporting. The role is responsible for the overall renewals function working with our global sales team to streamline our monthly subscription renewals process from quotation to collection. We are looking for someone who loves process improvement, can find ways to improve processes, and rolls up their sleeves to get it done! This role will primarily focus on renewals in the short term.

This role is Hybrid (3 days in-office, 2 days from home).

Typical day-to-day activities may include 

• Prepare and manage global monthly subscription renewals from quotation through to invoice and collection. 
• Prepare renewal quotes and invoices based on system information, the requirements of the customer, and direction of the sales team. 
• Communicate with key stakeholders on progress of the renewals. 
• Report and monitor expired renewals and projected renewals. 
• Develop a good working relationship with resellers and customers to assist with billing enquiries. 
• Respond in a professional and timely manner and escalate to the sales team when necessary. 
• Work closely with the sales team to highlight opportunities to upsell when appropriate. 
• Update renewal invoices with purchase orders as requested by resellers, customers or the sales team. 
• Maintain data integrity and accuracy across sales and financial operational systems. 

What we’re looking for 

• Tertiary degree in a related field
• 2+ years of relevant experience 
• Strong communication skills both written and verbal and the ability to liaise with senior stakeholders 
• Confident with Excel, and like to show off any new tricks you've learned
• Experience with Data Migration and System Implementation
• SaaS Environment 
• Start-up Environment

What we can offer you 

• Career progression – we offer each employee an annual $1000 L&D budget as well as access to a variety of online learning platforms 
• Wellness program – including 3 wellness days off and subsidised ClassPass subscription 
• Give back to the community with our volunteer program 
• Birthdays off each year 
• Excellent working location close to public transport in a brand-new building