At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.
Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.
It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.
Job DescriptionThe Portfolio Specialist is a highly regarded collection’s professional within the company’s Collections Department. Our Collectors are decision makers who contact thirty (30) or more business customers per day and manage a $2M+ portfolio of up to 3,000 delinquent customers. Quadient’s high volume, mid to small dollar transaction portfolio includes the following business verticals, leasing, government, national, hard sales, software and revolving line of credit. The ideal candidate will have experience in commercial collections with a customer service mentality, must demonstrate commitment to customer retention, teamwork, and possess the initiative to seek and embrace change through establishing and achieving performance goals.
In This Role You Will
- Provide single point of contact for customers in designated accounts receivable portfolio assignment. Review all delinquent accounts and perform customer service related collection activities; spearhead next steps and follow-up action plans.
- Analyze and resolve problems by coordinating with appropriate departments to drive
- operational excellence in the order-to-cash application cycle.
- Respond to external/internal inquiries regarding payment and case escalation status.
- Meet established standards for collection performance.
- Maintain detailed records of customer contact activities.
- Partner with sales organization/dealers/field office management to communicate
- status of accounts and expedite resolution.
- 2-4 years of commercial collections/customer service experience preferred. Note: will
- consider college graduates with strong customer centric personality.
- Strong interpersonal skills.
- Proven track record of making 30 or more effective customer contacts daily and the
- ability to manage portfolio larger than $2M.
- Excellent oral and written communication skills.
- 4-year college degrees are desirable.
This posting is for an existing vacancy. We use AI‑enabled tools to assist with screening and assessing applications. All hiring decisions are reviewed and made by humans.
Rewards & Benefits
- Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
- Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
- Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
- Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
- Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.
Smart Work at Quadient
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.
Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.
We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]
Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.
People. Connected.
Skills Required
- Commercial collections or customer service experience (2-4 years preferred)
- Proven track record of making 30 or more effective customer contacts daily
- Ability to manage a portfolio larger than $2M
- Strong interpersonal skills
- Excellent oral and written communication skills
- Customer service mentality and commitment to customer retention
- Teamwork and initiative to establish and achieve performance goals
- 4-year college degree (desirable)
Quadient Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Quadient and has not been reviewed or approved by Quadient.
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Healthcare Strength — Multiple medical plan options (HSA, HRA, PPO) with employer funding, plus dental and vision, suggest a comprehensive health offering. Mental‑health, musculoskeletal, and chronic‑condition programs are included, with many at no additional cost when enrolled in a company medical plan.
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Retirement Support — A 401(k) with company contributions is explicitly provided. This supports longer‑term financial security as part of total rewards.
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Parental & Family Support — Six weeks of fully paid parental leave and employer‑paid disability and life coverage provide meaningful family protection. Continued health‑premium coverage during unpaid FMLA portions further supports caregivers.
Quadient Insights
What We Do
Quadient is the driving force behind the world’s most meaningful customer experiences. By focusing on three key solution areas, Intelligent Communication Automation, Parcel Locker Solutions and Mail-Related Solutions, Quadient helps simplify the connection between people and what matters. Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence. Because connections matter.
