Accounts Receivable Collector

RBJK Marketing LLC, the largest regional sub-franchisor for JAN-PRO Cleaning & Disinfecting, is seeking an Accounts Receivable Collector to support ongoing collections and accounts receivable operations across multiple commercial cleaning markets.

This role is primarily responsible for managing the collections process, reducing aged receivable balances, and maintaining positive customer relationships while ensuring timely payment of outstanding invoices. The position also supports core accounts receivable functions including cash application, billing support, account reconciliation, and maintaining accurate financial records across a multi-entity environment.

The ideal candidate brings hands-on B2B collections and accounts receivable experience, is comfortable working within ERP systems, and can operate independently in a fast-paced environment.

• Manage a portfolio of customer accounts, proactively monitoring aging reports and following up on past-due balances.
• Conduct collection outreach via phone and email to secure timely payment while maintaining professional customer relationships.
• Document all collection activity, payment commitments, and follow-up actions within the ERP system.
• Investigate delinquent accounts by reviewing billing history, service agreements, payment trends, and prior collection activity.
• Collaborate with customers to resolve payment issues and negotiate appropriate resolutions when necessary.
• Escalate high-risk or severely delinquent accounts to management when appropriate.
• Partner with Operations, Sales, and Customer Service to resolve billing disputes, pricing discrepancies, and service-related issues that delay payment.
• Process write-offs, credit memos, and billing adjustments in accordance with company policies.
• Support ongoing AR reporting by providing visibility into aging trends, collection activity, and account status.

• Apply customer payments accurately and reconcile cash receipts to open invoices.
• Maintain accurate customer account records, including detailed notes, contact information, and supporting documentation.
• Reconcile account balances and research unapplied cash or payment discrepancies.
• Send dunning notices using system-generated templates and customer segmentation strategies.

• Assist with billing cycle activities, including invoice review, validation, and distribution.
• Identify and escalate billing discrepancies, disputed charges, and invoice errors that impact collections.
• Support continuous improvement of collections and AR processes to improve cash flow and operational efficiency.

• 3+ years of experience in B2B collections, accounts receivable, or credit and collections.
• Demonstrated success collecting on past-due commercial accounts while maintaining positive customer relationships.
• Experience working with ERP systems.
• Intermediate to advanced Excel skills (VLOOKUP/XLOOKUP, PivotTables, filtering, formulas).
• Strong analytical and problem-solving skills with the ability to research and resolve account discrepancies independently.
• Excellent written and verbal communication skills with confidence handling customer collection conversations.
• Ability to manage a high volume of accounts across multiple entities and markets while meeting collection goals.

• Experience with Sage Intacct, including AR, billing, cash application, and collections reporting.
• Background in commercial cleaning, facilities services, or franchise operations.
• Experience in a private equity-backed or high-growth environment.
• Knowledge of credit risk, bad debt reserves, write-off processes, and collection best practices.
• Experience interpreting AR aging reports and using collection metrics to prioritize workload.

• Fast-paced, multi-entity environment supporting multiple markets.
• Collaborative team structure with visibility to finance leadership.
• Opportunity to directly impact cash flow, financial accuracy, and operational efficiency across the organization.