Accounts Receivable Associate

Are you looking to make an impactful difference in your work, yourself, and your community? Why settle for just a job when you can land a career? At ICW Group, we are hiring team members who are ready to use their skills, curiosity, and drive to be part of our  journey as we strive to transform the insurance  carrier space. We're proud to be in business for over 50 years, and its change agents like yourself that will help us continue to deliver our mission to create the best insurance experience possible.

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for ten consecutive years as a Top 50 performing P&C organization offering the stability of a large, profitable and growing company combined with a focus on all things people. It's our team members who make us an employer of choice and the vibrant company we are today. We strive to make both our  internal and external communities better everyday! Learn more about why you want to be here!

PURPOSE OF THE JOB 

The purpose of this job is to perform routine Accounts Receivable activities. This position exists to assist the Accounts Receivable department with account activities while providing excellent customer service in line with Company standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Performs routine accounts receivable functions.

• Handles all incoming and outgoing mail for the department.
• Processes daily check spasm and wire deposits.
• Processes online payments including the setup of recurring automatic payments.
• Attaches correspondence to policies in SAP (including cancellations and direct collection policies).
• Clears matching payments that were not cleared by the system.

Provides accounts receivable services to customers.

• Reviews and responds to emails received by department group email account.
  • Provides research on payment status, account balance, cancellation/reinstatement status etc.
• Handles customers calls from agents and policyholders.
  • Assists with processing payments, balances, and payment status.
  • References several systems to research policy information.
• Emails Agency statements each month.
• Updates email contact and coordinates address changes.

Prepares reports and resolves discrepancies.

• Prepares and provides account histories upon customer request.
• Monitors and addresses funds posted to the shell account.
• Assists in reconciling account discrepancies.
• Prepares various reports as requested.
• Applies Final Audit Credits to open balances when previously requested.
• Researches Past Due amounts for policies on automatic payment.
• Reaches out to customers regarding declined and rejected payments.

SUPERVISORY RESPONSIBILITIES 

This role does not have supervisory responsibilities.

EDUCATION AND EXPERIENCE 

High School diploma or General Education Development (GED) required.   Associates degree preferred.  Minimum 1 year of experience in an office environment in customer service and/or accounting; or equivalent combination of education and experience required.

CERTIFICATES, LICENSES, REGISTRATIONS 

None required.

KNOWLEDGE AND SKILLS

Knowledge of basic math and accounting concepts is required. Working knowledge and skills of Microsoft Office, including Excel, Outlook, and Word preferred. Ability to understand and carry out simple instructions in standard situations. Must be Customer service oriented with strong organizational skills and attention to detail. Ability to effectively present information to policyholders, agents, and internal parties.

PHYSICAL REQUIREMENTS  

Office environment – no specific or unusual physical or environmental demands and employees are regularly required to sit, walk, stand, talk, and hear.  

WORK ENVIRONMENT  

This position operates in an office environment and requires the frequent use of a computer, telephone, copier, and other standard office equipment.

We are currently not offering employment sponsorship for this opportunity

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The current range for this position is

This range is exclusive of fringe benefits and potential bonuses.  If hired at ICW Group, your final base salary compensation will be determined by factors unique to each candidate, including experience, education and the location of the role and considers employees performing substantially similar work.

WHY JOIN ICW GROUP? 

• Challenging work and the ability to make a difference 

• You will have a voice and feel a sense of belonging 

• We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match 

• Bonus potential for all positions 

• Paid Time Off

• Paid holidays throughout the calendar year 

• Want to continue learning? We’ll support you 100% 

ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.

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