About Us
Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.
At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.
Why We Do What We Do
In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.
Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture.
Position Overview
We are currently seeking a skilled Collections Analyst II to join our Shared Services Team in India. The successful candidate will be responsible for Research and conduct in-depth analysis of unpaid or underpaid claims and identify root causes and drive resolution strategies.KEY RESPONSIBILITIES
- Support resolution of past-due payer balances
- Research and conduct in-depth analysis of unpaid or underpaid claims and identify root causes (denials, processing issues, contract discrepancies) and drive resolution strategies
- Serve as a primary point of contact and work with payer representatives to follow up on outstanding balances
- Document collection activity, track follow-ups, and maintain accurate account notes
- Analyze aging reports and proactively prioritize accounts based on risk and value and drive collection performance
- Assist in identifying trends in non-payment, recommend corrective actions, and escalating issues to the Collections Lead
- Support and review reporting, reconciliations, and data validation related to receivables
- Collaborate with internal teams (U.S.-based) and cross functional teams to resolve discrepancies and improve processes
EDUCATION AND professional experience:
Required:
- 8-10 years of experience in collections
- Strong analytical and problem-solving skills with attention to detail
- Excellent organizational skills and ability to manage multiple priorities
- Strong written and verbal communication skills
- Ability to work in a fast-paced, metrics-driven environment
- Bachelor’s degree or equivalent experience
work environment:
· Expectation to work primarily in the Zelis-India office on a regular basis
· Willingness to work outside of normal business hours as required to collaborate with teams outside of India
Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability and require reasonable accommodation with any part of the application and/or interview process, please email [email protected].
Skills Required
- 8-10 years of experience in collections
- Bachelor's degree or equivalent experience
- Strong analytical and problem-solving skills with attention to detail
- Excellent organizational skills and ability to manage multiple priorities
- Strong written and verbal communication skills
- Ability to work in a fast-paced, metrics-driven environment
- Willingness to work primarily in the Zelis-India office (on-site)
- Willingness to work outside normal business hours to collaborate with teams outside India
- Experience researching unpaid or underpaid claims and resolving payer discrepancies
- Experience documenting collection activity, tracking follow-ups, and maintaining accurate account notes
- Experience analyzing aging reports and prioritizing accounts based on risk and value
- Ability to collaborate with US-based and cross-functional teams
Zelis Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zelis and has not been reviewed or approved by Zelis.
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Healthcare Strength — Health coverage spans medical, dental, vision, life and disability, telehealth, mental‑health resources, and inclusive options such as women’s health and gender‑affirming care. The breadth and inclusivity of coverage position healthcare as a strong component of the package.
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Leave & Time Off Breadth — Flexible time off with paid holidays and paid parental leave for all parents are highlighted, alongside meeting‑free Wednesday afternoons. Unlimited or flexible PTO is described as honored in practice, though application can vary by team and location.
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Flexible Benefits — Hybrid/remote options, home‑office setup support, a Lifestyle Spending Account, tuition reimbursement, and volunteer time off provide meaningful flexibility and lifestyle value. Flexibility in where and how work is done is emphasized across the offering.
Zelis Insights
What We Do
As a leading healthcare payments company, we price, explain and pay for care on behalf of payers, providers, and healthcare consumers. Zelis was founded on a belief there is a better way to determine the cost of a healthcare claim, manage payment-related data, and make the payment because more affordable and transparent care is good for all of us. We partner with over 700 payers, 1.5 million providers, and millions of members -- enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and an integrated pre-payment through payments platform to manage the complete payment process.
