The Role
The Accounting Lead Technical Support Engineer provides advanced technical support for property management accounting software, resolving customer issues and collaborating across departments to enhance service delivery.
Summary Generated by Built In
Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions.
The Accounting Lead Technical Support Engineer serves as a skilled specialist providing advanced technical support for customers utilizing property management accounting software. This role requires substantial knowledge of accounting systems and the ability to apply that expertise to resolve a wide range of customer issues. The position also contributes to internal knowledge sharing and process improvements, regularly collaborating across departments to ensure efficient and effective customer support. This role acts as a go-to resource for peers and is expected to lead by example in service delivery and technical excellence.
Responsibilities
- Provide advanced troubleshooting and resolution for accounting-related software issues
- Collaborate with cross-functional teams including Product, Engineering, and Development to resolve escalated issues
- Participate in product sprint reviews and offer feedback to improve software functionality
- Recommend improvements to internal procedures and support processes
- Informally lead and support team members by sharing knowledge and offering guidance on complex cases
- Contribute to the development of internal documentation and training resources
Essential Functions
- Communicate clearly and professionally with customers and internal teams
- Use judgment and initiative to diagnose issues and provide effective solutions
- Collaborate across teams to influence positive support and product outcomes
- Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently.
- Maintain professional interaction with internal and external stakeholders
- Ability to work in a fast-paced and high-stress environment
Minimum Qualifications
- Strong analytical and problem-solving skills with a high level of initiative
- Deep understanding of accounting practices including AR, AP, and GL
- Excellent verbal and written communication skills in a professional environment
- Demonstrated ability to lead by example and support the growth of others
- Capable of handling a fast-paced workload and adjusting to changing priorities
- Bachelor’s degree in Accounting or a related business field
- Minimum of 4 years of experience in an accounting-related role, with experience supporting enterprise-level software solutions
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Benefits:
Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.
Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.
HSA/FSA options and employer-paid disability benefits provided for eligible employees.
Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.
Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, gym memberships, mental health resources, wellness challenges, and employee assistance programs.
Entrata Cares programs offers opportunities for volunteerism, charity events, and giving back to our community.
Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.
Bi-annual swag drops for employees
Currently, Entrata hires in Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, and Illinois for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles.
Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.
It’s a great place to work! Will you join us?
Top Skills
Accounting Systems
Property Management Software
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The Company
What We Do
Founded in 2003, Entrata® is the only comprehensive property management software provider with a single-login, open-access platform. Offering a wide variety of online tools including websites, mobile apps, payments, lease signing, accounting, and resident management, the Entrata platform currently serves more than 20,000 apartment communities nationwide. Entrata’s open API and superior selection of third-party integrations offer management companies the freedom to choose the technology and software that best fit their needs.
