Principal Responsibilities:
Organize and assign items received through multiple shared inboxes to the appropriate team.
Handle common issues by provide quick resolutions.
Identify items that are needing an immediate response and/or escalating complex issued to appropriate colleagues.
Communicate and assist in tracking and organizing priority items for leadership to ensure timely resolution.
Assist in scheduling team meetings and recording of notes/action items in these meetings to ensure take aways are appropriately addressed.
Organize projects and timelines as needed with the direction of leadership.
Identify and create options for continued process improvement during the operation of daily duties.
Assist in communicating and working with colleagues outside of team structure to ensure timely communication and that proper internal service is being delivered.
Complete ad-hoc projects and tasks as necessary.
Knowledge, Skills and Abilities:
Moderate to advanced knowledge of Microsoft Outlook and Excel.
Highly effective written and verbal communication skills.
Must possess excellent organizational skills.
Must demonstrate the organization’s core values, exuding behavior aligned with the firm’s culture.
Must be able to interact effectively with various levels of management, both inside and outside the organization, as well as directly with carriers and outside entities as necessary.
Ability to work in high volume and fast-paced organization.
Education & Experience
A Bachelor’s Degree in Business or related field is strongly preferred, but not required.
Relevant Experience: At least 1 year of experience in administration, project management, managing service desk queues, or utilizing ticketing systems is preferred.
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The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.
Top Skills
What We Do
BRP is now The Baldwin Group! We’ve updated our name to reflect our unified group of talented teams across the country.
The Baldwin Group is a cohesive group of experts in business insurance, employee benefits, retirement planning, and all areas of private and personal insurance. Since our founding in 2011, we’ve evolved from a local business into a national firm with a vast network of specializations and industry practices for the benefit of our more than two million clients across the country.
In addition, we have built excellent relationships with a wide range of insurance company partners. These relationships, coupled with our entrepreneurial and family-oriented culture, and deep expertise enable us to seamlessly deliver a breadth of innovative solutions to clients.
At The Baldwin Group, we help provide the solutions our clients need to have confidence and gain peace of mind as they pursue what’s possible for themselves, their families, and their businesses. Whether they are renting their first apartment or buying a larger home, opening a small business or taking their company public, we offer solutions to support them on every step of their journey. This has been our story since the beginning—we provide the indispensable expertise and quality insights that give our clients peace of mind to pursue their purpose, passion, and dreams. And that’s what The Baldwin Group will continue to do for years to come: we Protect the Possible℠.
