The Accounts Receivable Accounting Administrator 2 (Operations) performs operational responsibilities within the North America Accounts Receivable Shared Service business function. The role processes AR transactions and resolves customer AR issues, working closely with customers, AR collectors, and customer support team.
Responsibilities
• Perform day to day financial transactions including verifying, classifying, computing, posting and recording accounts receivables’ data. • Review claim submissions, verify accuracy/completeness of request, and process the claim (refunds and credits).• Reconcile the AR ledger to ensure that all payments are accounted for and properly posted.• Posts customer payments by recording forms of payments including checks, ACH, GHX, CTX and credit card transactions. • Resolves valid or invalid customer payment deductions by entering adjusting entries.
• Cover incoming customer calls, monitor shared email boxes, log customer issues, and process phone payments.• Monitor and track KPIs and metrics established by leadership.• Perform various month-end tasks per month-end timelines.• Ability to multi-task and remain flexible when priorities arise.• Participate in special projects as needed.
QualificationsEducation and/or Work Experience:
• High school diploma or equivalent required, associates or bachelors degree (or equivalent) preferred.• Accounts Receivable experience preferred.• Attention to detail and the ability to reason and think quickly is essential for negotiating effectively.• Excellent communication, inter-personal, numeric, and problem-solving skills.
• Proficiency in Microsoft Office software• Strictly adhere to safety requirements• Maintain regular and punctual attendance• Maintain company quality and quantity standards
Physical Requirements:
• General office environment, sitting for extended periods• Close visual acuity when working with computers, etc.• Occasionally required to lift up to 20 pounds• Manual dexterity and coordination while operating standard office equipment• Perform the essential functions of the job, subject to reasonable accommodation requirements under the ADA
Employee Requirements:
Sign non competition and confidentiality agreements. Compliance with all policies of the company including without limitation the Cook Employee Manual, Cook Code of Conduct, Cook Electronic Information Policy, Product Complaints, HIPAA regulations and Cook Policy & Guidance On Interaction with Healthcare Professionals
Skills Required
- High school diploma or equivalent
- Associates or bachelor's degree preferred
- Accounts Receivable experience preferred
- Proficiency in Microsoft Office software
- Attention to detail and quick reasoning skills
What We Do
At Cook, we are building our future on Invention, Connection, People, and Community. As a privately owned company, we can look at the world our own way and do what we feel passionate about. What are we passionate about? That’s simple: Making unique, quality products and connecting with people to improve lives on both sides of the device. Central to our focus on building deep connections is our belief in the importance of identifying innovative solutions to help customers, patients, employees, and communities thrive. We understand that our ongoing success will come from creating inclusive, supportive, and healthy environments where we can prosper together. Our people are our greatest asset and are at the heart of everything we do. Come build with us.
