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The Role
Supports clients throughout onboarding and ongoing use of Vantaca Accounting. Responsibilities include training users, auditing financial data, resolving reconciliation and out-of-balance issues, completing initial financials, responding to accounting requests, managing escalations, and maintaining strong client relationships.
Summary Generated by Built In
About Vantaca
Powered by AI, Vantaca's vision is big! We are the leading AI-native community management performance platform that enables owners and operators, community management teams, boards and associations to work smarter, faster, and with unprecedented insight. More than just accounting and management software, Vantaca is intelligent business operating software that leverages artificial intelligence to automate routine work, surface actionable insights, and help our customers increase revenue, efficiency, flexibility, and control.
Built on modern cloud architecture with a single-platform design, Vantaca combines comprehensive functionality that adapts to 100% of business processes with AI-powered automation that learns and improves over time. Our proactive AI capabilities don't just report on what happened; they predict what's coming and recommend what to do next. From intelligent document processing and predictive analytics to automated workflows and conversational interfaces, we're transforming how community management companies operate.
With seamless integrations across the software and banking ecosystem, we're building the intelligent hub for community management where AI doesn't just assist, it anticipates. Vantaca is focused exclusively on community management and is the trusted technology leader defining the AI-powered future of the community association management industry. We're building something fundamentally different, and our customers are experiencing the competitive advantage that comes from working with truly intelligent software. Vantaca just achieved unicorn status with a $1.25B valuation, so it's safe to say we're past the "scrappy startup phase." We're not just building a successful company—we're building the category-defining platform that will transform how an entire industry operates.
Overview
As an Accountant, you bring your accounting background to support customers across the full client lifecycle — from initial onboarding through ongoing operations on the Vantaca platform. You partner with clients’ accounting staff to guide them through policy and procedure adjustments, troubleshoot accounting issues, and ensure they realize the efficiency gains of Vantaca whether they’re in their first month or their fifth year.
Accountability Key Initiatives
- Train new and existing clients on Vantaca Accounting functionality and best practices
- Audit financial data to help clients resolve out-of-balance accounts and reconciliation issues
- Partner with new clients to successfully complete their first round of financials in Vantaca
- Provide ongoing accounting support, training, and issue resolution for established clients
- Serve as a trusted accounting resource throughout the customer lifecycle
Expectations for Success
- Meet client’s ongoing monthly deliverables by agreed up on due dates.
- Timely response and resolution of existing client accounting requests within SLA
- Positive client feedback on training and support engagements
Responsibilities
- Respond to clients via phone or email within appropriate timeframes based on request type and priority
- Take ownership of escalated client situations and drive them to resolution
- Audit client financials and assist clients on resolving out-of-balance accounts
- Build and maintain strong working relationships with clients
Requirements
- Bachelor’s degree or equivalent experience in accounting, finance, operations management, business analytics, or a related field
- Phenomenal communication skills and an innovative approach to problem-solving
- Highly organized with strong workload prioritization, especially when balancing onboarding and existing client demands
- Excellent interpersonal skills — professional, positive, and constructive in interactions with customers, clients, and coworkers
- Strong technology background with advanced Excel and data management skills
- Experience with HOA, property management, or similar industry accounting is a plus
Core Values
- Always Growing: Likes change and enjoys finding new ways to improve their knowledge and the platform. Always ready to learn quickly about emerging AI technologies and infrastructure patterns, helping themselves and the team grow.
- Win as a Team: Builds trust and works together by making sure everyone communicates well. Actively involved in daily platform work, working closely with engineering teams, listening to their infrastructure needs, and celebrating technical successes together.
- Accountability Starts with Me: Notices platform problems and takes personal action to solve them. Takes ownership of platform performance, reliability, and the success of internal customers building on the platform.
- Unwavering Commitment to Customer Experience: Regularly talks to internal customers (product teams, engineers), taking personal responsibility to understand what they need from the platform, address infrastructure concerns, and make their development experience better with improved platform capabilities.
- Innovate Boldly: We challenge the status quo and push technical boundaries to create meaningful change. We act with urgency and purpose, knowing that platform innovation drives our AI-native product success.
Why You Should Join Our Team
- AI-First Product Culture - Build the intelligent infrastructure that powers AI innovation at scale
- Our eNPS is +68! (Google it, that is great)
- Benefits: Medical, Dental, and Vision kick in day one
- Unlimited PTO (with a requirement for employees to take a minimum of one continuous week per year)
- 401K with Company Match
- Remote Flexible - come to the office when needed
- Great parental leave benefits
- Named on Inc 5000 list of America's Fastest Growing Private Companies
- Named on Inc 5000 Vet 100 Private Companies list multiple years in a row
- Winner of Coastal Entrepreneur Award, Technology Category
- Active employee-led Culture Committee
- Ongoing industry and professional development trainings available to all employees
- Multiple leaders on the executive committee recognized as 40 under 40 recipients for contributions to business and community
- We're playing offense to win! Our product market fit and our world-class employees make us the leader in our space. We're building something cool and people like it here
We receive many resumes for our open positions and each one is reviewed by a human being on our recruiting team. We will compare your background with the qualifications and requirements for the position.
If you are selected for an interview you will receive an e-mail from someone on our recruiting team with an @vantaca.com email address. It may take some time for us to review all of the applications so give us some time to respond. We appreciate your interest in this role.
Skills Required
- Bachelor's degree or equivalent experience in accounting, finance, operations management, business analytics, or a related field
- Strong communication skills
- Innovative problem-solving approach
- Strong organization and workload prioritization skills
- Excellent interpersonal skills with customers, clients, and coworkers
- Strong technology background with advanced Excel and data management skills
- Experience with HOA, property management, or similar industry accounting
Vantaca Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vantaca and has not been reviewed or approved by Vantaca.
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Healthcare Strength — Day-one medical, dental, and vision coverage is repeatedly presented as available immediately upon starting, reducing gaps during onboarding. This timing is typically viewed as a meaningful baseline benefit for new hires.
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Leave & Time Off Breadth — Unlimited PTO is described as available, with an added expectation to take at least one continuous week off annually. This suggests an emphasis on flexibility and encouraging real time away rather than only nominal policy coverage.
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Retirement Support — A 401(k) plan with a company match is referenced across multiple postings, indicating some employer contribution toward retirement savings. Even without the exact match formula disclosed, the presence of a match signals a competitive core benefit.
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The Company
What We Do
Vantaca is the leading community management software that empowers owners, operators, community management teams, and association boards to elevate business performance. More than just accounting and management software, Vantaca is a next-gen business operating system that drives revenue, boosts efficiency, enhances flexibility, and strengthens control. Built on a modern, cloud-based architecture, its single-platform design adapts seamlessly to 100% of business processes, delivers proactive insights through advanced reporting, and integrates with your preferred software and banking partners. Exclusively focused on community management, Vantaca is the trusted technology leader, serving as a proven partner for innovation and operational excellence in the community association management industry. Call to schedule a demo at 1-855-582-6822 or visit www.vantaca.com for more information.
