Schedule: Monday – Friday, 7:00 AM – 3:30 PM PST (Pacific hours)
Employment: Full-time, remote employee position
Compensation: $20 - $22/hour (paid bi-weekly)
Equipment: Equipment is not provided; candidates must supply their own.
Watch a video presentation prepared by the hiring manager. Click on the following link to access the video: https://vimeo.com/1018010543/efabcfb1fd
Position Purpose
The Account Adjustment Specialist plays a key role in managing incoming inquiries and requests for account adjustments from insureds, brokers, and our internal contact center. This includes handling returned checks, credit card chargebacks, correspondence, and issues identified during internal audits.
Duties and Responsibilities- Process account adjustments in the Premium Billing System (PBS) with accuracy.
- Validate the accuracy of new account entries.
- Conduct daily internal audits to ensure timely and accurate funding and refunds.
- Handle returned checks, chargebacks, and payment exceptions.
- Answer calls and process emails during peak times to maintain customer service standards.
- Email Processing: Ensure all department emails are processed daily.
- Task Handling: Track and optimize task completion to improve productivity.
- Education: High school diploma required; college degree preferred.
- Experience: 0-3 years of related experience (insurance or insurance financing experience is a plus).
- Skills: Strong attention to detail, excellent communication, and proficiency with relevant software.
We value Integrity, Respect, Flexibility, Self-Evaluation, Knowledge, and Compassion. These principles guide our culture and interactions.
Ready to join a team that values your growth and contributions? Apply now and start your journey with us!
QualificationsQualifications- Education: High school diploma required; college degree preferred.
- Experience: 0-3 years of related experience (insurance or insurance financing experience is a plus).
- Skills: Strong attention to detail, excellent communication, and proficiency with relevant software.
Skills Required
- High school diploma
- 0-3 years of related experience
- Strong attention to detail
- Excellent communication skills
- Proficiency with relevant software
- College degree
- Insurance or insurance financing experience
What We Do
For more than 35 years, Input 1, LLC has provided digital billing services and payment solutions to the property and casualty insurance industry. Input 1’s digital billing and payment solutions help insurance carriers and MGAs with tailored offerings at a lower cost and with a shorter implementation timeline than when internal IT resources are used. Input 1’s premium finance outsourcing helps banks, insurance carriers, and insurance brokers build a valuable profit center that also improves service levels and service options for the customer. Input 1’s premium finance and warranty finance SaaS solutions have a very broad application in the insurance financing space. Input 1’s systems are used by some of the largest premium finance companies in the United States as well as smaller boutique agent-owned finance businesses. Input 1’s systems help manage over 1 million policyholder accounts throughout North America annually.
