We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 20,000 trained professionals in a worldwide network of over 355+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job DescriptionAs an Account Support Manager, you will be part of the global team responsible for the success of one of our largest global customers.
Orchestrate and engage our network to ensure customer KPI and visibility requirements are effectively communicated and actioned.
You will collaborate very closely with NMC, Global, Regional and District Account Managers, to support them in providing Excellent Customer Service and Data Management to our external and internal customer.
You will take the lead in creating, developing, running, and distributing a variety of reports and other data tools that help ensure shipments flow internationally in a cost efficient, timely and compliant manner. You will also handle special requests from or for the customer, such as freight bill auditing, managing project cargo requests, among others.
Key Accountabilities
- Act as control tower with tracking of shipment milestones and proactively report to customer
- Communicate proactively with different key stakeholders at the customer's organization or within Expeditors
- Prepare and submit critical reports in a timely manner
- Ensure data is accurate, timely and complete
- Reviews with customer depending on the customer’s need.
- Identify areas of opportunities and improvements and work closely with Expeditors Account Management team to support customer
- Work with origin and destination team at Expeditors to achieve required lead time
- Act as customer's representative to align agreed KPIs within target
- Support additional projects as required by the customer or to meet the company's needs
- Able to support flexible working hours to liaise with origins such as US and EU after office hours and be contactable
- Provide assistance in resolution of claims and OSD.
Measurement of Success
- Customer KPIs are being met
- Customer satisfaction
- Delivery of process improvements
Qualifications
- Minimum Diploma Level or equivalent with at least three years of work experience
- Strong knowledge of the fundamentals of data management and strong proficiency in Excel, Power BI, BI reporting and visual story telling.
- Strong communication and presentation skills along with proficiency in PowerPoint
- Experience in Account Management and/or Business Development is desirable
Position may be based in any district under South Asia
Position closed date : 27 October 2026
Skills Required
- Diploma-level qualification or equivalent
- At least three years of work experience
- Strong knowledge of data management fundamentals
- Strong proficiency in Excel
- Strong proficiency in Power BI and BI reporting
- Visual storytelling skills
- Strong communication and presentation skills
- Proficiency in PowerPoint
- Experience in account management and/or business development
Expeditors Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Expeditors and has not been reviewed or approved by Expeditors.
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Equity Value & Accessibility — Equity participation is supported through an Employee Stock Purchase Plan that is positioned as a standout perk, including references to a purchase discount and contribution limits. Stock-plan availability is treated as a meaningful wealth-building component of the overall rewards mix.
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Healthcare Strength — Health coverage is described as comprehensive, spanning medical, dental, vision, and prescription benefits, with additional protections like life and disability insurance. Benefit materials also point to common add-ons such as HSA options, EAP support, and broad baseline coverage in job postings.
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Retirement Support — Retirement benefits include a 401(k) plan with employer matching that is repeatedly cited as a defined component of the package. Auto-enrollment/auto-increase features are also referenced as mechanisms that support participation and savings behavior.
Expeditors Insights
What We Do
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 (374) company, we employ over 16,500 trained professionals in a worldwide network of over 320 locations across six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services. We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors' comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility. To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore. At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."
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