Account Support Executive

Company Description

Come join us and make a difference in the world!

Discover more at www.necsws.com

Job Description

Job Summary: As the number one supplier of software and IT services to the UK Police, NEC Software Solutions support their customers to better engage with the public in the delivery of effective and responsive public safety services. A fully integrated portfolio of software solutions and services are centered around:

• Control Room Solutions 

• Operational Policing 

• Evidence and Insights 

• Professional & Managed Services 

Due to the ongoing growth and expansion of the business, NEC SWS Public Safety is increasing the team size of the Internal Sales function. 

The Account Support Executive will perform a pivotal role in the retention and growth of the Public Safety division, processing renewals and smaller value orders in a timely and efficient manner. 

Success for the individual will be measured by their direct ability to ensure the accuracy of the forecasting of new opportunities which will deliver revenue and margin, exceeding customer expectations for the delivery of smaller/straightforward proposals identifying new business opportunities and complying with NEC Sales Governance processes. 

Job activity & responsibilities:

• Ensure that renewals are progressed and processed in a timely manner and securing multi-year deals where appropriate. 

• Identify opportunities, manage pipeline, and be accountable for revenue achievement for the small and lower value order intake target as set out in the internal sales team team’s commission plans 

• Oversee the commercial and contractual relationships for small and lower value sales opportunities and variation orders, including additional licences, services, and hardware. Ensure adherence to NEC terms and conditions and that deals, and contract terms are constructed to maximise NEC’s position, contract longevity and sustainable profitability. 

• Position NEC as a trusted partner and first port of call for our customers ensuring that we react and respond within expected timelines. 

• Build productive relationships with NEC team members in sales, projects, support, and service lines to construct well thought out solutions for customer problems. 

• Understand the customers’ pain points and seek swift solutions from stakeholders within the NEC SWS business. 

• Ensure that the sales opportunities follow the mandated processes and governance such as OAM, production of ECREM and CRM data. 

• Ensure data within CRM is up to date, accurate and complete allowing the finance team and Heads of function to forecast financial performance and resource requirements. 

• Ensure that won deals are processed in a timely manner ensuring and issues are resolved quickly to allow delivery teams to action and invoice as soon as possible. 

Qualifications

Skills & Experience: 

• A good knowledge of the Emergency Services Sector and able to talk competently about Police Systems, Services and Solutions 

• Demonstrable experience of key stakeholder management both internally and externally. 

• Proven ability to manage and shape sales opportunities from beginning to end. 

• Strong commercial skills. 

• Excellent decision-making and problem-solving skills. 

• Experience of delivering &/or selling solutions and modules relating to public safety and/or mission critical customers. 

• Ability to resolve issues within a customer account to ensure high levels of customer satisfaction.

• Strong interpersonal communication and presentation skills 

• A high standard of written communication 

• Excellent customer skills

NEC Key core Competencies for the role: 

• Team Working: Cooperating with and respecting colleagues to exceed the sum of individual efforts. 

• Customer Service: Creating the best possible experience for NEC clients and their customers. 

• Communication: The ability to listen, express and articulate information effectively. 

• Performance Management: Delivery of business objectives through effective setting of personal and team goals. 

• Results Focused: Getting the job done in an efficient way through effective time, task and financial management. 

• Innovation & Continuous Improvement: Constantly seeking to improve the way the business is done through analysis, creativity, problem solving and change initiatives. 

Additional Information

We pride ourselves in offering an excellent benefits package. When you join the team at NEC Software Solutions, you are provided with the following:

• 25 days paid holiday with the option to buy/sell 
• 4 x basic salary life assurance cover (with the option to increase cover at an additional cost)
• A Group Pension Plan 
• A selection of flexible benefits to suit your individual needs 

OTHER INFORMATION

• Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
• All offers are subject to satisfactory vetting, references and occupational health checks. 
• Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.