Senior Account Supervisor, Digital Experience

Senior Account Supervisor, Digital

We’re looking for a Senior Account Supervisor, Digital Experience to join our New York office. This is an incredible opportunity to use your expertise & experience to solve business problems for brands through the thoughtful application of digital best practices and creative thinking. 

As a Senior Account Supervisor, Digital Experience, you will be an integral part of a team leading social first content creation for one of the world’s greatest tech brands. You will be charged with introducing clients to the power of building compelling stories, social strategies, and experiences, all directed by a confluence of data and leading-edge technology. You’ll join a team that prioritizes curiosity, collaboration, and kindness.

You will succeed at Zeno if you are highly creative, fearless, resourceful, tenacious, and bring expertise in traditional PR as well as a passion for emerging PR tactics. At Zeno, we believe in delivering value and results while building great relationships with clients and your team.

About the Role:

• Act as day-to-day contact for mid and senior level clients, responsible for providing strategic solutions on anything/everything social and digital marketing
• Live in the social platforms – understand and articulate best practices based on business need 
• Manage multiple, fast-moving projects with the ability to manage up and down, to ensure the team meets deadlines and stays on budget 
• Take client input briefs and advise how social and digital can add tangible value in solving specific business challenges 
• Build trusting client relationships across the organization, navigating client approval processes and structure 
• Serve as the main point of contact for integrated agency team partners to ensure social content needs are being met, work aligns to the social strategy goals and concerns are flagged and escalated early 
• Internalize and own client product benefits and articulate in consumer-friendly language 
• Cultivate strong, cross-practice relationships to develop opportunities to grow business with existing and new potential clients 

About You:

• 6 to 8 years relevant experience in an agency account role with experience living, breathing, consuming social and digital. 
• A proven ability to lead and manage multiple medium or large-sized projects simultaneously
• Experience developing social campaigns, implementing best practices and imparting knowledge to junior team members
• Passion for building and executing unique, fresh, and thoughtful social media strategies and campaigns across all channels
• Strong knowledge of content marketing, paid media/advertising, influencer marketing, and other digital disciplines
• Experience presenting and articulating social strategy, including campaign goals, objectives, and how success is measured 
• Consumer and technology marketing experience a plus 
• Superior written and verbal communication skills
• Fun, engaging, team-first attitude; collaborative, inclusive work style 

ABOUT US

Zeno Group is the fiercely independent and global, integrated communications agency, born from PR. We bring together the boldest and brightest talent to help clients across industries and sectors unleash the power of strategic communications. Guided by our "Fearless Pursuit of the Unexpected," we push the boundaries to achieve real business value and societal impact for clients. Winner of the industry’s most coveted awards including the 2024 PRWeek U.S. Outstanding Large Agency of the Year, 2023 PRWeek Purpose Agency of the Year, 2022 PRWeek Global Agency of the Year, 2022 PRovoke Best Large Agency to Work For in North America and a three-time winner of PRWeek’s Best Places to Work. Zeno has also been previously recognized by the Cannes Lions International Festival of Creativity. Zeno is a DJE Holdings Company.

ABOUT OUR BENEFITS

Healthy, happy employees make Zeno better, so we have programs that support physical, mental and financial wellness. Our culture and benefits are designed to promote flexibility, celebrate diversity and support work/life balance. We offer a variety of medical, dental and vision insurance with prescription plans, as well as short and long-term disability. Our Be Kind to Your Mind program focuses on mental health, providing a paid subscription to Headspace and access to mental health providers and other services through a best-in-class employee assistance program. Employees are encouraged to bring their authentic self to Zeno and participate in our employee resource groups which build communities for sharing and support. And while we love our work, we believe in the restorative power of time off with generous vacation, paid holidays and self-care time. Employees are supported in their pursuit of financial wellness with a 401(k) plan, pretax flexible spending accounts, tuition assistance, life insurance and free access to a certified financial coach. And our unique ZenoFit program provides a monthly allowance to fund activities in your personal life that bring you joy and keep you healthy. These and other benefits are available to non-temporary employees in the US. 

Zeno Group is committed to diversity, equity and inclusion and proud to be an equal opportunity employer. We welcome and encourage racially and ethnically diverse people, members of the LGBTQ community, veterans, parents, individuals with disabilities and members of any and all protected classes to apply.