Account Supervisor

Account Supervisor

At our Company, we grow People, Brands, and Businesses! We are seeking a dynamic Account Supervisor who will lead all customer-specific activities for one of our key retail partners.

Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!

What we offer:

• Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off

Qualifications:

• Bachelor's Degree or equivalent experience in the area of Marketing/Brand Management required; MBA Degree or equivalent experience is preferred    
• 3-5+ years of Amazon eCommerce, digital commerce, agency, retail, or brand management experience.
• Demonstrated experience managing complex Amazon businesses and cross-functional initiatives.
• Strong understanding of Amazon Vendor Central.
• Experience with forecasting, financial analysis, profitability management, and inventory planning.
• Strong client relationship management and presentation skills.
• Demonstrated ability to develop strategic recommendations and drive business growth.
• Exceptional written, verbal, organizational, and project management skills.

Position Summary:

The Account Supervisor, Amazon eCommerce serves as the strategic business lead and primary client partner responsible for driving Amazon growth across a portfolio of brands. This role leads the development and execution of Amazon business strategies, identifies growth opportunities, manages cross-functional initiatives, and provides guidance to clients, internal teams, and Amazon stakeholders to achieve short- and long-term business objectives. The Account Supervisor functions as the central point of coordination between client teams, Amazon, analytics, supply chain, content, media, and agency partners while ensuring executional excellence and profitable growth.

The role combines strategic leadership, financial acumen, retailer expertise, client relationship management, and operational oversight to deliver best-in-class Amazon performance.

Essential Job Duties and Responsibilities:

Strategic Business Leadership

• Serve as the strategic business lead across assigned Amazon brands and categories.
• Identify opportunities for sales growth, consumer acquisition, and incremental revenue generation.
• Develop strategic recommendations supporting both short-term performance objectives and long-term business growth.  
• Evaluate new product opportunities, launch strategies, and Amazon-exclusive assortment opportunities.
• Lead strategic planning for Amazon tentpole events and promotional opportunities.
• Recommend merchandising, digital shelf, promotional, and consumer engagement initiatives to increase revenue and conversion.  
• Provide industry expertise and best-in-class Amazon recommendations based on market trends, retailer updates, and emerging opportunities.

Client Leadership & Account Management

• Own relationships with key client stakeholders and serve as a trusted business advisor.
• Manage communication flow between client teams, Amazon stakeholders, and other agency partners.
• Ensure alignment between client business objectives and Amazon execution strategies.
• Provide ongoing business reviews, recommendations, performance updates, and strategic guidance.
• Support preparation and post-analysis of Amazon Vendor Negotiations (AVNs), Quarterly Business Reviews (QBRs), and strategic planning sessions.  

Financial & Business Management

• Conduct Amazon profitability analysis and provide recommendations that improve business performance.
• Assist with accrual analysis and profitability assessments in partnership with client sales and finance teams.
• Analyze sales performance, promotional effectiveness, inventory health, and operational metrics.
• Support forecasting initiatives through sales projections, promotional lift assumptions, inventory planning, and demand modeling.
• Monitor inventory levels, Weeks of Cover (WOC), and promotional readiness to mitigate supply risks and maximize sales opportunities.
• Provide business insights and executive-level recommendations using financial, operational, and performance data.

Cross-Functional Leadership

• Partner with analytics teams to develop meaningful reporting and actionable business insights.
• Collaborate with supply chain teams to identify operational opportunities, address chargebacks, and improve execution.
• Coordinate with content, creative, and advertising teams to ensure alignment across all Amazon initiatives.
• Lead cross-functional execution of product launches, promotions, merchandising initiatives, and retailer programs.  
• Facilitate collaboration among internal stakeholders to ensure efficient project execution and achievement of client goals.

Amazon Business Management

• Manage Amazon business operations across assigned brands and categories.
• Strategize and support new item launches, assortment optimization, and retail readiness initiatives.
• Oversee product onboarding, NIS submissions, and launch tracking activities.  
• Maintain and optimize Amazon Brand Stores, merchandising placements, and assortment strategies.
• Manage variation strategies, catalog integrity, and product content enhancements.
• Monitor customer engagement opportunities, coupons, B2Rs, and promotional programs.
• Support ADL management, pricing updates, content updates, and digital shelf optimization.
• Respond to retailer operational issues including shortages, deductions, billing concerns, and Andon Cord escalations.
• Remain current on Amazon platform updates, industry developments, tools, and emerging trends.

Job Will Remain Open Until Filled

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Position Summary

The Account Supervisor functions as a leader of Agency shopper marketing program deliverables within multiple categories or retail channels.  Primary role is to provide leadership as the face of the Agency to client contact(s) during the conception, creative communications design development, retail sell-in, execution and analysis of account/brand-specific programs. Responsible for spearheading and synchronizing a cross-functional team to deliver strategic business planning frameworks, communication platforms, program concept development, effective sales presentations, retail sell-in support, and analysis of results. 

Essential Job Duties and Responsibilities

Personal Accountability

• When brand facing, sit on-site with clients, fully representing the agency in-front of the client and representing the brand back to the agency.
• Develop and own key influencer relationships that build a trust-based partnership with client teams, agency partners, and third party vendors
• Demonstrate working knowledge of consumer/shopper marketing landscapes and the client’s own industry to develop new business opportunities and potential revenue streams within existing client
• Design and lead proposal and program development presentations with limited guidance from a Director
• Establish agency thought leadership for defined area of responsibility
• Supervise and/or directly manage program execution, budgets, tracking, and post-promotional reporting in accordance with company systems and processes
• When field facing, responsible for key channel or customer comprising 10%+ of the client’s business
• Responsible for recruiting, hiring, training, and development of direct reports with support of a Director
• Other related duties as assigned

Cross-Functional Accountability

• Partner with Planning team members to develop category, channel, customer and competitive brand marketplace insights, identify most value consumer targets, communication strategy, innovation opportunities, promotion program objectives, strategies and tactical recommendations for programs, leveraging key consumer/shopper insights that drive purchase behavior change
• Demonstrate leadership to internal Agency concept, creative design, and production team members in order to ensure all deliverables are on strategy and meet client expectations
• Engage, mentor, and inspire Agency cross-functional team by teaching the fundamentals, demonstrate, and empower proactive thinking, prioritize goals, and facilitate conflict resolution as needed
• Communicate and interact effectively with cross-agency teams for all departments and/or clients to deliver timely client decisions and approvals
• Other related duties as assigned

Supervisory Responsibilities

Direct Reports

Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources

Indirect Reports

May delegate work of others and provide guidance, direction and mentoring to indirect reports

Travel and/or Driving Requirements

Travel and Driving are essential duties and function of this job 

Travel up to   as needed 

Minimum QualificationsThe following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job

Education Level: (Required): Bachelor's Degree or equivalent experience

                         (Preferred): MBA Degree or equivalent experience                         

Field of Study/Area of Experience:  Marketing/Brand Management

-3-5 years of experience in the role of leader/manager in agency, brand management, and/or media production

-6+ years of experience in consumer product, brand manage, media, or agency experience preferred

Skills, Knowledge and Abilities

• Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines
• Excellent written communication and verbal communication skills
• Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers
• Creative self-start with strong relationship, organization, negotiation, and problem solving skills
• Able to work with third party properties, agencies, suppliers and media organizations

Environmental & Physical Requirements

Office / Sedentary Requirements

Incumbent must be able to perform the essential functions of the job.  Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.  

Additional Information Regarding The Company Job Duties and Job Descriptions

Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law.  The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes.  Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.