Account Supervisor, Public Relations

Who are we?

J/PR is a global communications firm specializing in public relations, content creation, and social media. We work with some of the best hotels, resorts, and lifestyle brands in the world, including Relais & Chateaux, Vail Resorts Hospitality, and Hilton Luxury Brands to name a few. You can see our current client list here. Being a part of this international powerhouse agency will connect you to a roster of distinguished hotels, resorts, restaurants, real estate projects, and destinations across the globe, elevating your career (and your frequent flier status). We tell compelling original stories to connect brands to their target audiences. We’re passionate, professional, and purpose-driven. We're dedicated to our work, the agency, our clients, and each other.

Forbes said “These are the Women Dictating Where You’re Traveling,” and Inc. Magazine featured J/PR in an article titled, “How Two Millennial-ish Women Built a PR Powerhouse.” This is in addition to numerous awards like PR News Best Places to Work, New York Observer PR Power 5 for five years in a row, The PR Net 100, Forbes Five Star Agency, PR Couture Spotlight Agency of the Year, and Crain’s Best Places to Work (to name a few). 

At J/PR, we’re incredibly intentional about our company culture, and we wholeheartedly believe in a work-life blend, where you'll be empowered to continue learning and growing through travel, mentorship, training and retreats, along with a connected company culture.
 

Who are you?

You are seasoned in media relations, the client go-to, and are starting to work on account strategy when not flawlessly executing a FAM or Media Mission. You play a crucial role in not just delivering big hits, features, and profile stories for clients, but also begin taking a bigger role in helping Account Leads manage the team and leading in-person client-facing interactions. At this stage, the ideal person has solid media relationships in place (in both regional and national markets), meets with media regularly, and is constantly concepting pitch angles based on sound research to get media engaged and excited. In this role, the ideal candidate will take proactive ownership, overseeing the strategy for media relations-focused tasks, looking at accounts holistically to understand what is needed, and then jumping in for team members at all levels to help / alleviate where needed

The Role

As the Account Supervisor, you are now considered management at J/PR, which means you’ll have the opportunity for both tactical account management, as well as broader leadership where you can offer coaching, guidance, and career support to your account teams. You’ll have the opportunity to be the day-to-day lead on smaller accounts, managing internal delegation, while also starting to step into account strategy with a Director’s help. This means you’ll own the process for creating year-long strategies for our clients (putting together the template, delegating slides, and leading creative brainstorming) and will also be learning how to anticipate the client’s needs before they even ask. You’ll be busy attending FAMs and Media Missions, are beginning to join pitches for new business, and are upping your media relations game to focus more on KPIs and bigger placements and stories. This is the level where you’ll also start handling the contract renewal process, as well as new contracts for new clients/new business. You’ll also regularly attend industry events and raise your hand to participate in webinars and virtual events when able.
 

Duties and Responsibilities

Account + Client Management 

• Manage day-to-day client activities, including communication, research, planning, implementation and evaluation of public relations activities, and paying careful attention to budgets, resources, deadlines and client expectations
• Strategically and quickly react to client needs
• Lead your accounts through their 90-day goals, adapting, evolving and enhancing the tactics along the way 
• Lead small accounts seamlessly, moving towards bigger leadership opportunities
• Develop and implement creative & media worthy programs 
• Create the strategy as an Account Lead on some accounts, asking for support from the Leadership Team when necessary
• Begin to utilize Harvest to manage team members’ time and account profitability
• Develop press-worthy programs and ideas for clients

Media Relations

• You are a master at creating buzz-worthy collaborations or spinning basic info into a bigger story
• You have a solid, trusted network of A+ media relationships whom you can tap on a moment’s notice 

Team Leadership

• Begin managing account team(s), providing leadership, guidance, feedback, and coaching both in person and remotely
• Support and offer insight as needed to senior leadership

New Business

• Regularly participate in J/PR new business pitching, with the ability to articulately define what sets us apart

J/PR / Industry

• Weave your industry involvement into the collective knowledge base of the agency, reporting back on insightful information and creating opportunities for clients
• Responsible for developing one educational workshop each year

Other

• And other tasks, projects, or duties as required

Experience

• College Degree or comparable experience required
• At least 5 years of public relations experience in the hospitality, culinary, travel, tourism, restaurant and/or consumer lifestyle arenas
• Agency experience a must, in-house experience is a plus
• Must have stellar client and media references
• Must have strong and proven relationships with local, regional and national media contacts
• Must have strong, effective and proven management skills

Requirements

• Ability to travel for client needs
• Excellent computer skills, including Google Suite, Microsoft Office (Word, Excel, and PowerPoint) in a Mac OS environment
• Excellent oral and written communication skills
• Excellent interpersonal skills, experience in a hospitality environment is a plus
• Excellent time management and organizational skills
• Must be able to identify and resolve problems in a timely manner
• Strong knowledge of media and news cycles
• Ability to thrive in a deadline-driven environment
• Strong understanding of Facebook, Twitter and Instagram
• Foundational understanding of Influencer engagement
• Polished and professional demeanor
• Self-motivated with a positive nature
• Must have a valid passport for international travel

Benefits

 J/PR offers a competitive benefits package, including:

• Competitive base salary: $80,000 - $85,000, commensurate with experience 
• Commission opportunities
• Year-end discretionary bonus
• Monthly Cell Phone Stipend
• Company contributions to medical, dental, and vision insurance premiums
• 401K with employer match
• Accrued PTO
• Birthday PTO
• Flexible Release Fridays
• Hotel trade with our world-class clients (complimentary stays across our entire portfolio)
• Hybrid office schedule (2-3 days in office)
• Corporate ClassPass discounts
• Pet insurance discounts
• Milestone gifts at 1, 5, and 10 years
• Annual holiday and summer parties, plus regular socials 
• Ongoing training and development opportunities