Job Purpose:
Our Account Specialist will maintain client relationships, act as a primary point of contact and addressing their inquiries and concerns. This role supports the Sales team and coordinates with internal teams to ensure seamless client delivery.Job Responsibilities:
● Manage day-to-day client engagement including working with estimating, scheduling, and production to ensure the client’s expectations are met.● Help the sales team by being responsible for ensuring client satisfaction and loyalty.
● Maintain accurate client records, track interactions, and provide updates on products or services.
● Facilitate clear communication between clients and internal teams and provide regular updates on account status and performance.
● Ability to identify and resolve client issues and analyze account data to identify opportunities.
● Manage assigned book of business in support of sales/margin and customer satisfaction.
● Add value to the business by process improvement, support RFPs; onboard new customers, assist other team members and project specialists.
Additional Responsibilities & Qualifications:
● Participate in activities needed to support the management functions of the team.
● Respond to inquires from customers.
● Other duties as assigned.
Work Experience:
● 1-3 years of related job experience.● Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.● The ability to communicate with all levels of the organization.Education:
● High School Diploma/GEDWhat We Offer
- Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
- Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
- Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
- Healthcare benefits, 401k, paid time off and tuition reimbursement.
About Veritiv
Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.com and connect with the Company on LinkedIn.
What We Do
Veritiv is a North American leader in business-to-business distribution solutions.
We’re a Fortune 500® company with approximately 8,200 employees, $8.3 billion in revenue, and an expansive North American network.
A leading provider of packaging, print and paper, publishing, facility solutions and logistics, we serve customers across virtually every industry – including more than half of our fellow Fortune 500 companies.
We are shaping our systems and processes to support a successful and sustainable future. We don’t just encourage an entrepreneurial spirit, we embody it.
