Account Specialist

Posted Yesterday
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Gurgaon, Gurugram, Haryana, IND
In-Office
Entry level
Healthtech • Software • Pharmaceutical • Manufacturing
The Role
Coordinate with Clinical Specialists, HCPs, and patients to drive peritoneal dialysis (PD) therapy awareness, training, and patient onboarding. Oversee training programs, operational excellence in patient support and data management, compliance and adverse event reporting, weekly and quarterly planning, and patient follow-ups to improve therapy outcomes and satisfaction.
Summary Generated by Built In

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

Account specialist play a very important role in driving improvements in clinical outcomes for PD therapy. This requires coordination with the Clinical Specialist team, HCPs, and patients. Their actions result in an increase in patients' time on therapy (PD).

Drive Therapy Awareness for Patients / HCP

Driving excellence in patient counselling by Clinical Specialists.

Driving 5 days ITP training & home setting for the new patients through CS

Therapy & Product training for HCP (incl PACE, PATH etc.)

Demo/ Training of APD & Share source.

Drive training program through CS (PEP) to educate patients on selected topics.

Implement Operational Excellence in Patient Support & Data Management to Maintain Accuracy, Confidentiality & Regulatory Compliance

Training Clinical Specialist while onboarding and coaching sessions on quarterly basis.

Responsible for driving weekly planning and accountability of its execution in the region.

Planning Quarterly Dept meeting to review outcomes of PD program in top 3 accounts.

Monthly PD Bulletin & PET report discussion with HCP in Top accounts

Check & confirm all patient Consent /ERM forms properly filled & submitted by team.

Reporting of all Therapy Gain, Loss & Patient migration weekly basis

Report all Adverse events received to Baxter pharmacovigilance team within the timeline

Improved Patient Experience by Enhancing Patient Satisfaction & Outcomes

Visit to patients along with CS to check the quality of training & patient follow up by CS

Ensure formal escalation closure for every patient queries/concern within the timeline

Follow up of High-Risk patient data with CS on weekly basis

Joint visit with CS for sharing feedback of ITP/FU with concerned doctort

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link

Recruitment Fraud Notice
Vantive has discovered incidents of employment scams, where fraudulent parties pose as Vantive employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

Skills Required

  • Coordinate with Clinical Specialist team, HCPs, and patients
  • Drive patient and HCP therapy and product training (including demos of APD & Share source)
  • Train and coach Clinical Specialists during onboarding and quarterly sessions
  • Implement operational excellence in patient support and data management; maintain accuracy, confidentiality, and regulatory compliance
  • Report therapy gain/loss, patient migration weekly, and report adverse events to pharmacovigilance within timelines
  • Plan and execute weekly region planning and quarterly department meetings; manage PD bulletin and PET report discussions
  • Verify patient consent/ERM forms are properly completed and submitted
  • Conduct patient visits and follow-ups with Clinical Specialists; ensure timely escalation closures
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The Company
5,800 Employees
Year Founded: 2023

What We Do

Vantive is a standalone vital organ therapy company dedicated to extending lives and expanding possibilities for patients and care teams globally. Building on a 70-year legacy in kidney care, Vantive provides innovative therapies, digital solutions, and advanced services for dialysis and critical care. The company operates in over 100 countries, focusing on improving outcomes for millions of patients through its integrated approach to organ support.

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