Who We Are
DALB, Inc. is a West Virginia-based manufacturer with more than 40 years of experience serving our industry (printing, thermoforming & fabrication). We’re a hard-working, humble, and close-knit team that values accountability, humility, and long-term commitment. Our workplace culture is rooted in family values, hands-on problem-solving, and an entrepreneurial mindset that drives continuous improvement.
Job Summary
The Account Specialist is dedicated to ensuring precise and efficient processing of customer orders, prioritizing utmost satisfaction for our Diversity line which supports medical equipment, sports and heavy equipment . Their key role involves providing comprehensive product information, managing order processing through various channels, and maintaining clear communication with customers until resolution. Additionally, they support team efforts by analyzing data, preparing reports, and coordinating with different departments to streamline operations.
What Success Looks Like
- Offer comprehensive product information, pricing, and assistance to selected accounts.
- Accurately process orders from multiple sources including phone, web, email, and fax.
- Maintain consistent communication with customers via phone and email until resolution.
- Ensure accurate order processing within an ERP system
- Assist with customer returns, exchanges, and related processes.
- Handle documentation such as Bill of Ladings and Customs Papers as required etc.
Required Education and Experience
- High school diploma required.
- Minimum 2 years of B2B customer service experience in a high-volume, high SKU environment.
- Preferred experience with CRM and ERP systems
What We Offer
- Small company environment with room to grow
- Work – life balance with reasonable workweeks
- Paid vacation
- Paid holidays
- Various insurances, including health, dental, vision, life and disability plans
- 401(k) with company match
Skills Required
- High school diploma
- Minimum 2 years B2B customer service experience in a high-volume, high-SKU environment
- Process orders via phone, web, email, and fax
- Accurate order processing within an ERP system
- Preferred experience with CRM and ERP systems
- Maintain consistent customer communication via phone and email until resolution
- Assist with customer returns, exchanges, and related processes
- Handle shipping documentation such as Bills of Lading and customs papers as required
What We Do
DALB Inc. is a national leader in printing, thermoforming, and fabricated plastic solutions. Founded in 1982, the company operates as a one-stop-shop for diverse industries, including food and beverage, medical, aerospace, and transportation. They specialize in screen printing and plastics value-added manufacturing, delivering high-quality custom graphic overlays, control panel labels, and fabricated plastic components to original equipment manufacturers (OEMs) worldwide.
