Account Specialist II - Regulatory Operations

Job Description
Join a team dedicated to delivering exceptional service and regulatory compliance in consumer banking operations. Advance your career by handling complex account closing requests and supporting key business objectives. Work in a fast-paced environment where accuracy and customer satisfaction are top priorities. Collaborate with professionals across multiple business lines and locations. Contribute to a culture of integrity, vigilance, and continuous improvement.
Job Summary
As an Account Specialist II in the Account Closing team within Regulatory Event & Compliance Operations, you research and resolve account closing requests. You perform timely maintenance and closure of accounts, ensuring all regulatory requirements are met. You collect missing information from branch or tele-bank personnel and escalate exceptions or deviations as needed. You maintain high standards of customer service and meet daily productivity and service level targets. You interact with key stakeholders and subject matter experts across various sites and lines of business.
Job Responsibilities

• Review and research consumer and business banking account information.
• Validate regulatory documents submitted by customers.
• Perform monetary, non-monetary, and regulatory account maintenance and closing services.
• Support retail products including checking, savings, loans, mortgages, and cards.
• Ensure accurate opening and management of guardianship accounts and holds.
• Close restricted accounts, transfer funds, and issue checks as required.
• Process customer-initiated account closure requests and privacy opt-out notices in compliance with regulations.
• Authenticate and set limits for ACH and ODL transactions.
• Establish and cancel overdraft protection, debit card coverage, and pre-authorized transfers.
• Monitor withdrawals, perform changes on term and interest rates, and disburse funds on maturity.
• Meet productivity, accuracy, and service level targets defined for the process.

Required Qualifications, Capabilities and Skills

• 1+ years of experience in retail banking operations.
• Excellent verbal and written English communication skills.
• Knowledge of quality standards, risk, and controls.
• Strong critical thinking and analytical skills.
• Flexible to work various shifts, including nights.
• Demonstrated strengths in research, analysis, and customer service.
• Proficiency in Microsoft Office Suite.
• Knowledge of U.S. regulatory guidelines for retail/consumer banking.
• Ability to collaborate and work in a team environment.

Preferred Qualifications, Capabilities and Skills

• Graduate degree, preferably in Commerce with first class pass percentage.
• Knowledge of retail customer fulfillment processes.
• Experience in handling escalations and complaints.
• Ability to perform quality control and ensure processing accuracy.
• Experience in training and coaching team members.
• Ability to adapt to changing priorities and business needs.
• Experience in user acceptance testing and incident management.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.