Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
We advance science so that we all have more time with the people we love.
The Opportunity
The Customer Success Specialist (Sales Specialist (Diagnostics) / Account Specialist / Account Executive) – Metro Manila is primarily responsible for developing and pursuing business opportunities within the designated territory and/or assigned projects. Key responsibilities include driving business expansion, refining business strategies, diversifying the customer base, and consistently achieving sales targets.
This field-based role offers the opportunity to be part of Roche Diagnostics' sales team. The successful candidate will work on a special project to expand our business beyond the laboratory. As our company's strategy evolves, the position may involve reassignment to different projects or territories.
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Implement effective sales strategies and initiatives in order to achieve or exceed sales targets within your designated territory and/or assigned projects.
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Builds a deep understanding of each customer account – its structure, organizational dynamics, influential partners inside and outside the account, and their priorities, decision-makers, and product preferences.
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Be responsible for and ensure that statistical information such as census and pricing are provided to finance accordingly before the final proposal.
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Build long-term value-based relationships by continuously uncovering customers’ changing needs, improving customer experience, anticipating new opportunities for their business in the future, and adding value through creative solutions/products
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Build credibility with customers and partners at different levels by demonstrating business insight, professional expertise, confidence, and effective communication.
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Identify and develop business opportunities within the area of responsibility and collaborate across teams to ensure attainment.
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Present and sell products to key decision-makers and partners by analyzing customer needs and proposing solutions where applicable.
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Collaborates with team and cross-functional groups to build exceptional customer experiences.
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Ensure timely implementation and execution of all business activities, which align with company policies and SOPs and follow the highest compliance standard.
Who you are:
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Bachelor’s Degree in Medical Technologist or related fields is an added advantage.
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5+ years of sales-related experience, preferably in IVD, medical devices, or related fields.
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Relevant and proven complex sales experience is preferred
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Preferably with IVD market knowledge coupled with an entrepreneurial flair, resilience and a growth mindset.
Preferred:
This role will be based in Metro Manila and may involve opportunities to travel for the execution and completion of projects.
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Roche is an Equal Opportunity Employer.
Roche Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Roche and has not been reviewed or approved by Roche.
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Retirement Support — U.S. materials describe a 401(k) with both matching and an additional company contribution, supported by formal plan documents and true‑up features. This structure is positioned as a standout element of the total package, particularly at Genentech.
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Leave & Time Off Breadth — Time‑off provisions include substantial vacation, a year‑end shutdown, and a paid six‑week sabbatical after six years. These elements indicate a recharge‑oriented approach within the U.S. offering.
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Healthcare Strength — Company materials emphasize comprehensive medical, dental, vision, and mental‑health resources alongside well‑being programs. Benefits pages consistently highlight breadth across core health coverage elements.
Roche Insights
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What We Do
Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare – a strategy that aims to fit the right treatment to each patient in the best way possible. Roche is the world’s largest biotech company, with truly differentiated medicines in oncology, immunology, infectious diseases, ophthalmology and diseases of the central nervous system. Roche is also the world leader in in vitro diagnostics and tissue-based cancer diagnostics, and a frontrunner in diabetes management. Founded in 1896, Roche continues to search for better ways to prevent, diagnose and treat diseases and make a sustainable contribution to society. The company also aims to improve patient access to medical innovations by working with all relevant stakeholders. Thirty medicines developed by Roche are included in the World Health Organization Model Lists of Essential Medicines, among them life-saving antibiotics, antimalarials and cancer medicines. Roche has been recognised as the Group Leader in sustainability within the Pharmaceuticals, Biotechnology & Life Sciences Industry ten years in a row by the Dow Jones Sustainability Indices (DJSI).
