Staples is business to business. You’re what binds us together.
While you may know Staples as the world’s leading office supply company, Staples Promotional Products – a division of Staples – is a national leader in the promotional products industry. At Staples Promotional Products, we help customers build love for their brands with customized merchandise solutions. Whatever story they want to tell, connection they want to make, or goal they need to deliver, Staples Promo makes it easy to design promo experiences that create lasting impact. Join our winning team!
In this role, you will be managing all aspects of internal client support and be primary internal interface for, working in partnership with field sales, the key stakeholders of an assigned customer account base. You will be responsible for influencing desired profitability goals as it relates to company direction and drives the implementation and ongoing execution of client activities across all internal support departments.
What you’ll be doing:
- Manage all facets of client program business in relationship to client budget and our service model.
- Build and maintain client relationships.
- Serve as the primary internal lead for assigned accounts, in partnership with field sales to drive client objectives.
- Influence, analyze, and manage target expectations for margin as it relates to the client service model.
- Influence, analyze, and manage assortments to achieve profitable SKU count measurements.
- Utilize tools, data, and other resources to prepare and present client product selections.
- Create marketing plans by analyzing and utilizing data to drive customer revenue.
- Support site sale or tradeshow experiences utilizing and/or selling client branded merchandise.
- Sustain global services knowledge and skillset and apply to account base as applicable.
- Participate and provide input and ideas to support our ongoing effort to improve customer experience and retention.
What you bring to the table:
- Ability to create an inclusive environment, encouraging strategic thought/planning/execution while holding support teams accountable to deliverables.
- Clear direction and project management leadership to all support teams in implementing and managing solutions for assigned customers, providing appropriate and timely internal and external communications.
- Global business acumen; navigates stakeholders and processes to drive decisions.
- Basic knowledge of decoration methods and product capabilities; applying customer brand standards as applicable
What’s needed- Basic Qualifications:
- 3+ years relevant work experience in project management, merchandising, or related field
- 1+ years of Microsoft Office (Word, Excel, PowerPoint).
- Flexibility to travel (less than 10%), when necessary, based on accounts need.
What’s needed- Preferred Qualifications:
- Bachelor’s degree in business management or related field
- Experience with building relationships within Fortune 100 company or large enterprise
We Offer:
- Inclusive culture: Associate-led Business Resource Groups.
- Flexible PTO: 22 days and Holiday Schedule (7 observed paid holidays).
- Benefits: Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits.
Skills Required
- 3+ years relevant work experience in project management, merchandising, or related field
- 1+ years of Microsoft Office (Word, Excel, PowerPoint)
- Flexibility to travel (less than 10%)
- Ability to create an inclusive environment and encourage strategic planning and execution while holding teams accountable
- Provide clear direction and project management leadership to support teams, including timely internal and external communications
- Global business acumen; ability to navigate stakeholders and processes to drive decisions
- Basic knowledge of decoration methods and product capabilities and applying customer brand standards
- Bachelor's degree in business management or related field
- Experience building relationships within a Fortune 100 company or large enterprise
Staples Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Staples and has not been reviewed or approved by Staples.
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Wellbeing & Lifestyle Benefits — Wellbeing offerings are described as broad, including wellness reimbursements, emotional support and coaching, legal services, identity theft protection, and pet insurance. Employee discounts and select on-site amenities are also positioned as meaningful add-ons beyond basic coverage.
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Leave & Time Off Breadth — Time-off provisions are presented as relatively expansive, including paid time off, company-recognized holidays, and a personal or flexible holiday option. Vacation that grows with tenure and PTO flexibility are highlighted as valued elements.
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Inclusive Benefits Coverage — Healthcare benefits explicitly include gender-affirming care alongside medical, dental, and vision coverage. Family and caregiver programs also include support that references LGBTQ+ considerations and broader life-stage needs.
Staples Insights
What We Do
For nearly 40 years, Staples has been a trusted leader in delivering end-to-end workplace solutions for consumers and businesses of all sizes across a broad range of industries. The company provides a comprehensive portfolio of products, strategic solutions, and services including print and marketing, shipping, technology, and travel. Its specialized assortment includes high-quality office supplies, janitorial products, technology, furniture, and breakroom essentials, all supported by best-in-class supply chain capabilities and a dedicated team of experts committed to making the workday easier. Headquartered near Boston, Massachusetts, Staples operates throughout North America via direct B2B sales, e-commerce, and more than 900 retail stores. To learn more, visit your local U.S. Staples store, download the Staples app, explore Staples.com or StaplesBusiness.com, or follow @Staples on social media.
