Job Description
Where you’ll work: Anywhere within Hungary
Customer Care & Success at GoTo
Our Customer Care & Success team is passionate about making IT easy—using AI-powered solutions to securely connect, solve problems, and drive customer delight. We leverage intelligent automation and the latest AI tools to streamline support, tackle challenges efficiently, and ensure every customer’s experience is seamless and impactful. By joining us, you’ll empower customers (and colleagues!) to achieve more, simplify their day, and make technology work for them, every step of the way.
Your Day to Day
As an Account Services Specialist, you would be working in a collaborative, metrics driven team, where a high level of employee engagement and an ongoing learning and training culture is part of our DNA.
Billing Support - respond to customer inquiries related to invoices, charges, payments, and account billing details, ensuring clear explanations and accurate information.
Customer Assistance - communicate with customers through phone, email, and other support channels to understand their needs and resolve billing-related concerns.
Issue Resolution - investigate and resolve basic billing issues, including invoice discrepancies, refunds, discounts, and account adjustments. When needed, you will gather relevant information and escalate complex issues to higher-level support teams.
Collaboration - work closely with internal teams and partners to ensure efficient handling of billing cases and provide accurate information to customers.
Customer Experience - follow up with customers to confirm issue resolution and maintain a high level of satisfaction while protecting company policies and profitability.
Performance - while professionally managing your daily tasks such as Salesforce tickets, inbound and outbound calls and emails you will contribute to team goals by maintaining productivity, accuracy, and strong customer satisfaction metrics.
What We’re Looking For
As an Account Services Specialist, your background will look like:
Strong customer service mindset with the ability to communicate clearly and professionally while applying active listening concepts.
Fluency in English and Italian.
Experience in customer-facing, billing support, finance or account support role.
Strong problem-solving skills and attention to detail.
Changes are opportunities for you, not a concern.
What We Offer
At GoTo, we believe in supporting our employees with a comprehensive range of benefits designed to fit your life—at work and beyond. Here are just some of the benefits and perks you can expect when you join our team:
Full remote work option within Hungary and on-demand seat in our Astoria office
Comprehensive health benefits, life and disability insurance
Generous paid time off, paid holidays, volunteer time off, and quarterly self-care days and no meeting days
Tuition and reading reimbursement programs to support your continuous learning and professional growth
Thrive Global Wellness Program, confidential Employee Assistance Program (EAP), as well as One to One Wellness Coaching
Employee programs—including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program—to amplify your connection and impact
Gym reimbursement programs to encourage your physical well-being
GoTo performance bonus program to celebrate your impact and contributions
Monthly remote work stipend to support your home office expenses
At GoTo, you’ll find the flexibility, resources, and support you need to thrive—at work, at home, and everywhere in between. You’ll work towards a shared goal with an open-minded, cohesive team that’s greater than the sum of its parts. We’re committed to creating an inclusive space for everyone, because we know unique perspectives make us a stronger company and community. Join us and be part of a company that invests in your future, where together we’ll Be Real, Think Big, Move Fast, Keep Growing, and stay Customer Obsessed. Learn more.
GoTo Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about GoTo and has not been reviewed or approved by GoTo.
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Healthcare Strength — Public benefit descriptions highlight comprehensive medical, dental, and vision options alongside HSA/FSA, life/AD&D, and disability coverage. Employer-verified details indicate coverage begins at hire and the program includes wellness support.
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Leave & Time Off Breadth — Offerings include generous PTO, paid sick days and holidays, bereavement leave, paid volunteer time, and quarterly Self Care Days. Generous parental leave is also promoted across materials.
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Wellbeing & Lifestyle Benefits — A wellness program (Thrive), Employee Assistance Program, and gym reimbursement reinforce a focus on wellbeing. Remote-centric flexibility and monthly or quarterly self-care days further support work-life balance.
GoTo Insights
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What We Do
Making IT easy, anywhere. Since day one, we’ve helped people and businesses do their best work – simply and securely – from anywhere. Today, work and life are intertwined. At GoTo, we help you focus on the things that matter most throughout the day: your projects, your professions, and even your personal passions.
