Account Sales Manager

POSITION PROFILE Account Manager II – Target

The Account Manager (AM) solves critical business challenges and cultivates new and expanded customer relationships. The AM focuses on understanding the customer’s environment and aligns appropriate Ricoh solutions to their mission‑critical goals and objectives through trusted relationship‑building with decision-makers and influencers.

Job Duties and Responsibilities 

Business Development Execution

• Understand the customer’s environment and open new doors with decision-makers and influencers.
• Generate sales opportunities within new and existing accounts to increase Ricoh’s market share.
• Solve critical business challenges for customers—both identified and uncovered through research and strategic questioning.
• Understand how customers are buying, not simply what they are buying—focusing on customer needs rather than predetermined products or services.

Customer Engagement & Communication

• Demonstrate excellent written and verbal communication skills.
• Differentiate Ricoh’s ability to accelerate digital transformation through storytelling aligned with Ricoh’s portfolio.
• Articulate how buying decisions impact the customer’s overall financial position.
• Develop and confidently deliver compelling presentations, both in-person and virtually.

Qualifications (Education, Experience, and Certifications)

• Bachelor’s degree or equivalent experience required.
• 3+ years of demonstrated business development experience required.
• Experience in an IT and/or software services environment preferred.
• Understanding of document workflow solutions and processes preferred.
• Foundational knowledge of Profit & Loss (P&L) components.
• Ability to research and analyze customer environments to enable appropriate, value-driven business conversations.
• Proven ability to manage multiple accounts simultaneously while maintaining strong attention to detail.

Knowledge, Skills, and Abilities

• Demonstrated success leveraging collaboration to build influence.
• Sound understanding of the solution design process.
• Brings thought leadership to customer engagements.
• Outstanding verbal and written communication skills.
• Proven ability to develop and maintain professional relationships with key stakeholders.
• Stays current with Ricoh offerings and solution capabilities.
• Ability to assess customer environments and develop strategies to extend and expand core services across the enterprise.
• Strong learning agility.
• Ability to navigate customer approval processes, build internal sponsors, and create customer advocates.

Working Conditions, Mental and Physical Demands

• Typically works in an office environment with appropriate lighting, ventilation, and normal temperature and noise levels.
• Work assignments are diversified and may require interpreting, comprehending, and applying complex information, data, and instructions.
• Minimal physical effort required. Work is primarily sedentary but may include walking, standing, bending, reaching, lifting, or carrying objects weighing less than 10 pounds (e.g., papers, books, files).
• Moderate dexterity required, including regular use of basic tools (calculator, keyboard, hand tools, and eye-hand coordination).
• Travel required (approximately 20%), which may include overnight travel.

Disclaimer

The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.