The Account Manager (AM) is responsible for solving critical business challenges and developing new and expanded customer relationships. This role focuses on understanding customers' business environments and aligning Ricoh solutions to support their mission-critical goals and objectives. Success in this role requires building strong relationships with key decision-makers and influencers while identifying opportunities to grow Ricoh's market share.
Key Responsibilities Business Development- Develop new business opportunities within both existing and prospective accounts.
- Gain a deep understanding of customer environments to identify needs, challenges, and growth opportunities.
- Build relationships with decision-makers and influencers to expand Ricoh's presence and market share.
- Research customer organizations to uncover and address known and unidentified business challenges.
- Focus on understanding how customers make purchasing decisions rather than simply what they purchase.
- Position solutions based on customer needs rather than predetermined products or services.
- Demonstrate Ricoh's ability to accelerate digital transformation through effective storytelling and consultative selling.
- Identify and articulate business outcomes aligned with Ricoh's portfolio of solutions and services.
- Communicate the financial and operational impact of purchasing decisions.
- Deliver compelling presentations and proposals confidently in both virtual and in-person settings.
- Maintain strong communication with customers and internal stakeholders throughout the sales process.
- Bachelor's degree or equivalent professional experience required.
- Minimum of 3 years of demonstrated business development or sales experience.
- Experience in an IT and/or software services environment preferred.
- Knowledge of document workflow solutions and business processes preferred.
- Foundational understanding of profit and loss (P&L) concepts.
- Ability to research, analyze, and understand customer organizations to facilitate meaningful business conversations.
- Proven ability to effectively manage multiple accounts while maintaining strong attention to detail.
- Strong collaboration skills with a demonstrated ability to build influence across teams and customer organizations.
- Working knowledge of the solution design and consultative sales process.
- Ability to bring thought leadership and strategic insight to customer engagements.
- Excellent verbal, written, and presentation skills.
- Proven ability to establish and maintain professional relationships with key stakeholders.
- Commitment to staying current on Ricoh's products, services, and industry trends.
- Ability to assess customer environments and develop strategies to expand Ricoh's core services across the enterprise.
- Strong learning agility and adaptability.
- Skilled at navigating customer approval processes and developing executive sponsors and advocates.
- Primarily office-based work environment with standard lighting, ventilation, noise levels, and temperature conditions.
- Responsibilities require interpreting, analyzing, and applying complex information, data, and instructions.
- Work is largely sedentary but may involve walking, standing, bending, reaching, and occasionally lifting or carrying items weighing up to 10 pounds.
- Requires regular use of standard office equipment, including computers, keyboards, calculators, and related technology.
- Approximately 20% travel required, including occasional overnight travel.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Skills Required
- Bachelor's degree or equivalent professional experience
- Minimum of 3 years business development or sales experience
- Foundational understanding of profit and loss (P&L) concepts
- Experience in an IT and/or software services environment
- Knowledge of document workflow solutions and business processes
Ricoh USA, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ricoh USA, Inc. and has not been reviewed or approved by Ricoh USA, Inc..
-
Healthcare Strength — The company offers comprehensive medical, dental, and vision plans with configurable options, plus disability, life insurance, and an EAP. Feedback suggests coverage breadth is solid, with some noting low copays in certain plans.
-
Retirement Support — A 401(k) with company match is available starting on day one. Feedback suggests the program is competitive in scope even if the match level is viewed as only average by some.
-
Flexible Benefits — A configurable benefits marketplace with options like pet insurance, employee discounts, tuition reimbursement, and the ability to purchase extra vacation days offers choice. Feedback suggests flexibility and add‑ons help round out total rewards even when base pay feels light.
Ricoh USA, Inc. Insights
What We Do
Ricoh USA is an information management and digital services company connecting technology, processes, and people. As part of a global leader, we create competitive advantage for over 1.4 million businesses and solve problems for companies large and small. Every day our more than 90,000 global employees serve a vast array of industries designing and optimizing end-to-end business solutions. At the forefront of innovation, we use a wide range of systems, platforms, and image technology to make data accessible to people faster and with more insight than ever before.
